
Ashley Marcilliat

Connect with Ashley Marcilliat to Send Message
Connect
Connect with Ashley Marcilliat to Send Message
ConnectTimeline
About me
People Manager, Customer Success EMEA at ServiceNow
Education

University College Dublin
2010 - 2013Bachelor of Science - BS PSYCHOLOGY
Skagit Valley College
2004 - 2006Associate of Arts and Sciences - AAS
Experience

Loyola Group
Feb 2015 - Feb 2019The Old Spot is Ireland’s first Michelin Recommended Gastro Pub and winner of the Restaurant Association of Ireland’s Best Gastro Pub in Ireland in March of 2019. The Old Spot is a neighborhood restaurant and bar with exceptional community engagement and strong corporate business ties. Primary Responsibilities: Management reporting and forecasting for both daily management reviews and monthly board meetings. Developed and implemented stock control systems. Adopting and executing food, fire and safety systems.Oversaw staff training and education, acted as project support for the General Manager, and was the primary supervisor of the growing private dining aspect of the business by developing systematic techniques and standards for all events. I acted as the lead relationships manager with the business community that are integral to the restaurant’s business model. Key Achievements:Designed and executed staff training programs in service, food, and wine that significantly increased sales confidence and profitability. Leading to a consistent high standard of service, helping us gain and keep the Michelin recommendation and several industry awards. Coordinated with the business directors and our suppliers to develop front of house staff with professional education courses and cross training events. Worked closely with the head chef and back of house team to design and develop menus that both suited the demands of our core client base, while enticing continuous growth in client acquisition.Cemented key relationships with event coordinators and managers from several local companies and multinationals including Google, IRFU, Airbnb, Price Waterhouse Cooper, and Accenture.Personally developed a strong relationship with the larger Beggars Bush community on behalf of The Old Spot to solidify loyalty and community alliship. Show less
Restaurant Manager
Nov 2017 - Feb 2019Assistant Manager
Feb 2015 - Nov 2017

Bresson Restaurant
Mar 2019 - Aug 2021Business Development ManagerBresson is a highly regarded fine dining French restaurant. The team is well noted for extensive food and wine knowledge, refined yet warm service, and consistent elevated dining.Primary responsibilities: to interpret and execute Bresson’s ethos through event organization, booking systems, website, social media, staff training, and community engagement. On behalf of the business, I have had the responsibility and pleasure of developing relationships with community leaders in both South Dublin as well as the greater Irish restaurant industry. Show less

KC Peaches Café & Catering Group
Aug 2021 - Sept 2022Business Development & Hospitality ManagerAs the first and only wholefoods catering company in Dublin, we hope to enable our customers to eat and live well by providing healthy, fresh fare at an affordable price. We subscribe to the notion that what we consume plays a large role in our physical and mental well being.Given this philosophy, it is important to us that we serve only all-natural food – free from additives, preservatives, artificial flavours or colours. We work hard to source all of our products locally and our menus are created using seasonal, fresh, local produce & rolled out for our customers to enjoy in one of our four city centre cafe locations or through our corporate catering and event business.Office Catering & EventsKC Peaches Catering is uniquely placed and experienced to cover all catering from boardroom breakfasts to large scale onsite preparation. Our dynamic team is dedicated to providing the highest quality of service and we pride ourselves on our client relationships and creating a seamless dining experience. Show less

ServiceNow
Sept 2022 - nowManager, Customer Success Management
Sept 2023 - nowCustomer Success Manager
Sept 2022 - Sept 2023
Licenses & Certifications
- View certificate

Certified Customer Success Manager (CCSM) Level 3
SuccessHACKERNov 2022 - View certificate

Business Development Foundations: Researching Market and Customer Needs
LinkedInJul 2022 
ServiceNow Certified System Administrator
ServiceNowJul 2024- View certificate

Certified Customer Success Manager (CCSM) Level 5
SuccessHACKERSept 2023 - View certificate

ITIL® v4 Foundation
PeopleCertFeb 2024 - View certificate

Certified Customer Success Manager (CCSM) Level 4
SuccessHACKERSept 2023 - View certificate

Certified Customer Success Manager (CCSM) Level 1
SuccessHACKEROct 2022 - View certificate

PRINCE2® Foundation and Practitioner Certification Training
AXELOS Global Best PracticeJul 2020 - View certificate

Certified Customer Success Manager (CCSM) Level 2
SuccessHACKERNov 2022
Volunteer Experience
Fundraising Volunteer
Issued by The Mater Foundation on Feb 2021
Associated with Ashley MarcilliatCommunity Development Volunteer
Issued by Cowboys and Heroes on Aug 2016
Associated with Ashley Marcilliat
Recommendations

Hossam hasan zaky
Production Engineer at EL-ARABY GROUP (Assembly engineer , Refrigerator factory)المنوفية مصر
Ezgi aydın gürbey
Key Account ManagerIstanbul, Türkiye
Sai bhaskar reddy nakka
DirectorTelangana, India
Nele bellemans
Ziekenhuishygiënist bij Ziekenhuis GeelDiepenbeek, Flemish Region, Belgium
Shubham vijaykar
HR-Senior Analyst | Resource Management | Deloitte USIHyderabad, Telangana, India
Katherine mccoll
Project Manager at Hertfordshire County CouncilLondon, England, United Kingdom
Andrew himes
Leader of a Top producing Real Estate Team in Collegeville, PA. Helping Buyers, Sellers & Investors...Collegeville, Pennsylvania, United States
Juliana ladd
Freelance Sign Language InterpreterKansas City, Kansas, United States
Jamie jones
Clinical Supervisor at Boundless HealthColumbus, Ohio, United States
Xenia gonzalez
Talent Acquisition & Employer Branding CoordinatorCastelldefels, Catalonia, Spain
Hung ton
Master's degree at UNSWVietnam
Brendan cummins
Deputy Chief Executive Officer and Youth & Community Manager | Over 16 Years’ Experience | Dip. in C...Dublin, County Dublin, Ireland
Tanner sigman
Customer Success Manager - Energy, KCF Technologies Inc.Austin, Texas, United States
Becky webb
Head of HR | MCIPD | MHFA (Level 3)United Kingdom
Michael mahoney
Experienced Automotive General Manager looking for new opportunity in the automotive management fiel...Kissimmee, Florida, United States
Tomás teixeira
UX/UI DesignerLisbon, Lisbon, Portugal
José alejandro quintero perdomo
Ingeniero de aplicacionesVenezuela
Chrisler son
Asst. Project ManagerHouston, Texas, United States
Angelica cobb
Human Resources Business Partner at BGE, Inc.Houston, Texas, United States
Fatma sarı
Employer Branding @ SunExpressAntalya, Türkiye
...