Ashley Marcilliat

Ashley Marcilliat

Followers of Ashley Marcilliat1000 followers
location of Ashley MarcilliatDublin, County Dublin, Ireland

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  • Timeline

  • About me

    People Manager, Customer Success EMEA at ServiceNow

  • Education

    • University College Dublin

      2010 - 2013
      Bachelor of Science - BS PSYCHOLOGY
    • Skagit Valley College

      2004 - 2006
      Associate of Arts and Sciences - AAS
  • Experience

    • Loyola Group

      Feb 2015 - Feb 2019

      The Old Spot is Ireland’s first Michelin Recommended Gastro Pub and winner of the Restaurant Association of Ireland’s Best Gastro Pub in Ireland in March of 2019. The Old Spot is a neighborhood restaurant and bar with exceptional community engagement and strong corporate business ties. Primary Responsibilities: Management reporting and forecasting for both daily management reviews and monthly board meetings. Developed and implemented stock control systems. Adopting and executing food, fire and safety systems.Oversaw staff training and education, acted as project support for the General Manager, and was the primary supervisor of the growing private dining aspect of the business by developing systematic techniques and standards for all events. I acted as the lead relationships manager with the business community that are integral to the restaurant’s business model. Key Achievements:Designed and executed staff training programs in service, food, and wine that significantly increased sales confidence and profitability. Leading to a consistent high standard of service, helping us gain and keep the Michelin recommendation and several industry awards. Coordinated with the business directors and our suppliers to develop front of house staff with professional education courses and cross training events. Worked closely with the head chef and back of house team to design and develop menus that both suited the demands of our core client base, while enticing continuous growth in client acquisition.Cemented key relationships with event coordinators and managers from several local companies and multinationals including Google, IRFU, Airbnb, Price Waterhouse Cooper, and Accenture.Personally developed a strong relationship with the larger Beggars Bush community on behalf of The Old Spot to solidify loyalty and community alliship. Show less

      • Restaurant Manager

        Nov 2017 - Feb 2019
      • Assistant Manager

        Feb 2015 - Nov 2017
    • Bresson Restaurant

      Mar 2019 - Aug 2021
      Business Development Manager

      Bresson is a highly regarded fine dining French restaurant. The team is well noted for extensive food and wine knowledge, refined yet warm service, and consistent elevated dining.Primary responsibilities: to interpret and execute Bresson’s ethos through event organization, booking systems, website, social media, staff training, and community engagement. On behalf of the business, I have had the responsibility and pleasure of developing relationships with community leaders in both South Dublin as well as the greater Irish restaurant industry. Show less

    • KC Peaches Café & Catering Group

      Aug 2021 - Sept 2022
      Business Development & Hospitality Manager

      As the first and only wholefoods catering company in Dublin, we hope to enable our customers to eat and live well by providing healthy, fresh fare at an affordable price. We subscribe to the notion that what we consume plays a large role in our physical and mental well being.Given this philosophy, it is important to us that we serve only all-natural food – free from additives, preservatives, artificial flavours or colours. We work hard to source all of our products locally and our menus are created using seasonal, fresh, local produce & rolled out for our customers to enjoy in one of our four city centre cafe locations or through our corporate catering and event business.Office Catering & EventsKC Peaches Catering is uniquely placed and experienced to cover all catering from boardroom breakfasts to large scale onsite preparation. Our dynamic team is dedicated to providing the highest quality of service and we pride ourselves on our client relationships and creating a seamless dining experience. Show less

    • ServiceNow

      Sept 2022 - now
      • Manager, Customer Success Management

        Sept 2023 - now
      • Customer Success Manager

        Sept 2022 - Sept 2023
  • Licenses & Certifications

    • Certified Customer Success Manager (CCSM) Level 3

      SuccessHACKER
      Nov 2022
      View certificate certificate
    • Business Development Foundations: Researching Market and Customer Needs

      LinkedIn
      Jul 2022
      View certificate certificate
    • ServiceNow Certified System Administrator

      ServiceNow
      Jul 2024
    • Certified Customer Success Manager (CCSM) Level 5

      SuccessHACKER
      Sept 2023
      View certificate certificate
    • ITIL® v4 Foundation

      PeopleCert
      Feb 2024
      View certificate certificate
    • Certified Customer Success Manager (CCSM) Level 4

      SuccessHACKER
      Sept 2023
      View certificate certificate
    • Certified Customer Success Manager (CCSM) Level 1

      SuccessHACKER
      Oct 2022
      View certificate certificate
    • PRINCE2® Foundation and Practitioner Certification Training

      AXELOS Global Best Practice
      Jul 2020
      View certificate certificate
    • Certified Customer Success Manager (CCSM) Level 2

      SuccessHACKER
      Nov 2022
      View certificate certificate
  • Volunteer Experience

    • Fundraising Volunteer

      Issued by The Mater Foundation on Feb 2021
      The Mater FoundationAssociated with Ashley Marcilliat
    • Community Development Volunteer

      Issued by Cowboys and Heroes on Aug 2016
      Cowboys and HeroesAssociated with Ashley Marcilliat