Experience

• 

  Termoidraulica lamera gianluca

  Oct 2017 - Dec 2020

  Collaboratore familiare
• 

  Ef education first

  Feb 2020 - Apr 2020

  Intern

  Part of the Accommodation Department in the beginning, then other tasks to face the emergency due to Covid-19 spread in the UK.

• 

  Shin italia srl

  Dec 2020 - now

  - Responsible for Customer Service & Sales. As new Sales Director, I'm setting the strategy and running the department.- Responsible for Marketing Automation & CRM software. Succesfuly migrated from Salesforce to ActiveCampaign. - Training and working on Power BI to manage and present financial market data to customers, and so on. - Customer Service Manager, direct responsibility for two people. Successfully moved more than 400 users between brands.- Use of Salesforce and other tools. Training in:- customer support- marketing automation

  • Marketing Automation, System & CRM Manager | Sales Director

    Jan 2023 - now

  • Customer Service Manager

    Dec 2021 - Dec 2022

  • Customer Service Assistant

    Dec 2020 - Nov 2021