Experience

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  Ikon office solutions

  Sept 1997 - Mar 2004

  Customer service rep

  Mail, UPS, FedX delivery, document reproduction, project management, quality control, conference set up, document delivery/pick up. customer service.

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  Pitney bowes management services

  Nov 2005 - May 2009

  Customer service rep

  Assigned to Imaging Department at a major Re-Insurance Company. Responsibilities included sorting, imaging, and storage of incoming mail. Performed Oracle processing and look up of unidentified mail. Customer srevices duties performed as needed.

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  Pitney bowes management services

  Sept 2009 - Jun 2010

  Customer service rep.

  Incoming U.S. Mail, FedX, UPS sorting and delivery, Outgoing U.S. Mail, FedX, UPS processing, conference set up, receptionist duties, customer service.

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  Ricoh americas corporation

  Jul 2010 - Mar 2014

  Senior document specialist

  I am responsible for managing the workflow of incoming production requests, handling of incoming and outgoing express packages and USPS mail, supply management, and various customer request for assistance. I often deal directly with the client to insure that their needs are met. The manager also looks to me to assist the new team members in completion of their assignments as they learn their new positions. As a former teacher of Customer Service I provide excellent customer service to our client. Show less

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  Epiq

  Mar 2014 - now

  Site manager

  As the manager of Facilities/Office Services Dept I am responsible three team members. My office is responsible for legal document reproduction, Hospitality services, Mail and Express package services, Receptionist duties and many other services to the staff of Dentons Law Firm.