Experience

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  Self - employed

  May 1994 - Jun 2011

  Freelance trainer

  Provided traditional computer training on Microsoft Office Suite (2000-2010) applications.

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  Insite services

  Jun 1998 - Mar 2001

  Customer care center supervisor/account manager

  Trained employees on A/P payment system and customer service techniquesDeveloped methodologies to collect, process, and analyze reports for clients

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  Edison schools

  May 2001 - Jun 2002

  Senior. accounts payable specialist

  • Provided ongoing customer service training and support to 6 AP Specialists• Designed and maintained database for the Accounts Payable Help Desk

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  The national center on addiction & substance abuse

  Jul 2003 - Oct 2006

  Pc lan support specialist

  • Answered, evaluated, and prioritized incoming service requests from users experiencing problems with hardware, software, networking, telecommunications and other computer-related technologies• Performed local and network installations of software and help users access and use this software• Responsible for maintaining detailed trouble tickets, escalating issues accordingly and keeping constant channel of communication open with customer during escalation• Investigated/researched alternative solution across both hardware and software, make recommendations, and prepare implementation plans for computer hardware/software• Used Microsoft Office Suite applications to maintain an accurate inventory of technology assets assigned to users, including entering new assets into the inventory management database, tracking asset deployments and dispositions and yearly inventory tracking• Maintained the overall desktop environment, including hardware installation and troubleshooting, software installation, configuration and support• Provided software training to staff in office/remote locations• Provided network and desktop support to staff of 80+ users• Established and maintained database to support annual Family Day event Show less

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  Great wolf lodge

  Jul 2011 - Nov 2014

  Receiving manager / general cashier / income auditor / accounts payable

  Throughout the four positions (listed below) that I held at Great Wolf Lodge I was able to use my Microsoft Office Specialist Certification to design and develop customized tools (such as Microsoft Excel workbooks) to assist with my daily duties and functions as well as tools that were used throughout the department and also recognized by the Corporate Office.Receiving Manager (3/14/14 to 11/14)• Ensured accurate daily receiving and distribution of merchandise to all departments• Ensured merchandise was accurately recorded daily in accounting system for all departmentsGeneral Cashier (10/13 to 3/14)• Ensured accuracy of daily bank deposits; Reconciled General Cashier vault daily• Verified accuracy of daily cashier cash drops; Recorded cash over/short on a daily basis• Developed Excel-based cashier change log to assist with maintaining sufficient cash/coins Income Auditor (12/12 to 10/13)• Reviewed all business revenue for accuracy; lead investigation into revenue discrepancies• Maintained records used by other departments to perform required financial procedures• Developed Excel-based tracking log for revenue discrepancies for each department Accounts Payable (7/11 to 12/12)• Reconciled and processed daily invoice transaction; prepared Monthly Balance Sheet Reports• Developed and maintained Excel Workbook to track and post tax reports• Managed Purchase Order process for all departments• Responsible for contacting vendors/clients regarding account issues/inquiries• Developed Customized Excel workbooks to assist with special projects (i.e. FedEx Packages) Show less

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  Tab training & consulting, llc

  Sept 2011 - Apr 2015

  Owner [part-time]

  My mission is to bridge the technology literacy gap that exists in the home, in the business sector and in the neighborhoods of economically disadvantaged communities. We will accomplish our mission by building the human capital of individuals through technology literacy… one resident, one business owner, and one community at a time; thus helping individuals become more efficient, effective and productive users of information and technology driving economic growth in their respective communities.My vision is to provide individuals with the necessary and essential skill sets and information become technologically self -sufficient. Individuals will then possess the ability to quickly put into practice the skills and knowledge gained as a result of our project-based training programs and services. We will accomplish our vision by helping individuals overcome their fear and anxiety of working with computers and challenge them to learn new software applications. This will be achieved by partnering with community-based social-service organizations, religious institutions, and city-sponsored organizations to identify and address the technological literacy needs of the community and of its residents. Show less

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  Tab training & consulting, llc

  Jul 2015 - Apr 2018

  Owner/member

  We are a creative problem solving business that designs simple and user-friendly solutions that incorporate Microsoft Office Suite applications [Excel, Word, Outlook, OneNote, PowerPoint and Publisher] as the core solution component. Our core services include workshops, webinars, traditional classroom and virtual platforms and the development of customized solutions designed to enhance the efficient, effective and productive use of technology. Our core market consists of beginner and novice computer users; ranging from high school-aged youth preparing to enter the workplace or college to seniors looking to use technology as a means to actively participate in daily volunteer activities within their community.We work with the following * Community-Based Organizations: seeking to develop a computer training program that provides workplace-ready skill sets to individuals they serve as part of their market or community.* Individual Users: seeking career advancement or to re-enter the workplace with enhanced knowledge and computer skill sets to help with securing employment in an office environment where such skills are necessary.* New Entrepreneurs/Small Business Owner Startups: that are starting out with very basic computer skills and are seeking to identify ways in which technology can assist with the day-to-day management of their new business. My Specialties include: Microsoft Office Suite Applications 2007-2013 | Office 365 | Traditional Classroom Training | Curriculum Design | Software Training Development | E-Learning/On-Line Learning | Project-Based Learning Development and Implementation Show less

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  Tab training & consulting, llc

  Oct 2018 - now

  Founder & ceo

  Creating efficient, effective, and productive users of technology and computers is the slogan of my business, TAB Training & Consulting, LLC. We pride ourselves on motivating individuals to increase their employment opportunities, take advantage of career advancement, and educate them on how to leverage technology as a success tool for those entering into an office environment for the first time. Our focus is on the implementation, training, and coaching of Microsoft 365 applications, features, and functionality toward achieving success.Our MissionOffer training and consulting services that will develop and build the “human capital” of individuals through our signature services and business partnerships; providing the necessary skill sets and information for them to become technologically self-sufficient.Our VisionTo build a virtual community of technologically self-sufficient individuals who are engaged citizens, contributing to the improvement of their communities. Show less

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  Omni fort worth hotel

  Nov 2021 - now

  Purchasing supervisor

  Assist Purchasing Manager in all operational functions to achieve departmental objectives. Evaluate and analyze purchasing trends and price trends to identify forecasting demand and minimize purchasing costs.