Shauna Bedell-Marrow

Experience

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  Freysinger GMC, Pontiac, Buick, Hyundai, Mazda, Inc.

  Aug 2003 - Nov 2008

  Accounting Office

  •General office tasks: calculating employee time cards, daily reconciling and researching of cash and credit card sales, entering daily deposits, title work and verifying information in sales jackets.•Add/post new and used car inventory into ADP system; add/alter/delete customer information in ADP system. •Post various office statements and paperwork. •Complete various GMAC online responsibilities and service department responsibilities.

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  The Home Depot

  Aug 2008 - Feb 2010

  Part-Time Cashier
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  The Learning Center

  Mar 2010 - Dec 2010

  Teacher's Aide (while attending school)
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  Hynum Law

  Dec 2010 - Aug 2012

  Business Manager/Paralegal

  •Draft, package, and file (paper and electronically) various Court documents.•Schedule appointments, various Court dates, case deadlines, and coordinate depositions.•Communicate with clients regarding their cases or accounts via telephone and correspondences.•Scan, copy, and organize exhibits for trial.•Create new matters/files/accounts in PClaw and on server, file maintenance.•Manage accounts receivables and payables.•Maintain various PClaw functions for firm and address discrepancies.•Collections for the firm.•Minor legal research tasks.•Manage billing invoices for firm; run, edit, sort, mail/email.•Post end of month expenses to clients’ accounts.•Maintain deposits and issue all checks for firm.•Answer multi-line phone and scan, save, and distribute mail.*Notary Show less

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  Space Mart Self Storage

  Nov 2012 - Mar 2014

  Manager

  Manage 595 rental storage units, customer service, notary, manage facility grounds and maintenance, marketing and networking to grow business, process various accounting items for our facility, events coordinator, train assistant managers, handle collections, maintain the highest of standards in our field for local competitors.

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  Graybill Equipment and Repair

  Jun 2014 - Aug 2014

  Project Manager

  Manage tractor trailer fleet pick up and delivery of trailers. Invoice customers for pick up and delivery of trailers. Locate and leasing of additional trailers for large scale projects. Acquired CDL permit. Package and load skids of electronics. Manage client contracts for projects.

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  Infinicom Technologies (iTech)

  Aug 2014 - Mar 2015

  Project Manager

  Coordinate and plan large scale installation projects for hardware and software. Contract out to individual sub-vendors. Execute sub-vendor contracts and AP for each vendor. Manage sub-vendor schedules for installations. Provide customer service/AP/AR to clients operating with tech support services offered by iTech. Assistant to the company President. Networking throughout the local community. Manage sponsorships and attend various community events for the company.

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  Faulkner Dodge Ram

  Apr 2015 - Jul 2016

  Service Express Advisor

  Make appointment phone calls for service department. Greet customers, write repair orders for minor customer concerns on vehicles and internal dealership work, dispatch work to technicians, communicate between the service department and the customers, sale of repairs and services, billing of repair orders, review of service work with the customer, follow up with customers for customer service experience. Scheduling of warranty recalls. Tracking of parts availability for warranty recalls.

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  Faulkner Volkswagen

  Jul 2016 - now

  Service Advisor

  Worked as Express Advisor for five months until promoted to Service Advisor. Make appointment phone calls for service department. Greet customers, document condition of customer vehicles upon arrival and departure from dealership, mange between 14-22 appointments per day (most of which completed solely by self for eight months out of the last year for a normal team of two Advisors and one Express Advisor), write repair orders for customer pay, warranty and internal dealership work, dispatch and manage work load among seven technicians, communicate between the service department and the customers, sale of repairs and services, billing of repair orders, review of service work with the customer, follow up with customers for customer service experience. Assist Service Manager with departmental and customer service duties. Assist in training of Service Advisors. Keep service maintenance up to date for service loaner vehicles. Maintained Volkswagen certifications and Faulkner training. Show less