Folashade Aladejobi

Experience

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  Etisalat Nigeria

  Jul 2012 - Mar 2014

  Sales Executive Partner

  I demonstrated exceptional skills in customer service and sales, earning recognition as one of the best trade agents for two consecutive months. My primary responsibility was to maintain and manage customer databases, ensuring their needs were met promptly and efficiently. This involved dispatching recharge cards, E-top up, and other devices to customers, often going the extra mile by delivering them directly to their doorsteps.In addition to managing customer databases, I played a pivotal role in developing and implementing integrated strategies to both retain existing customers and expand our customer base. By identifying opportunities for growth and creating new outlets as needed, I contributed to the overall success of the sales team and the company as a whole.Collaboration was key to our success, and I actively worked with my team and directly with my team leader to meet and exceed monthly targets. Through effective communication, teamwork, and a results-driven approach, we consistently surpassed expectations and achieved our sales objectives.One of my proudest achievements in this role was my ability to increase customer satisfaction by resolving some of the most challenging complaints faced by customers in the field. By addressing their concerns with empathy and determination, I not only resolved immediate issues but also strengthened customer loyalty and trust in the brand. Show less

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  Swiss Biostadt Limited

  Apr 2014 - Dec 2018

  I played a pivotal role in ensuring smooth and efficient operations within the organization. My responsibilities encompassed a wide range of administrative and human resources functions, contributing to the overall success of the company.One of my primary duties was to maintain and update the HR database with accurate and up-to-date information on personnel records, including staff confirmations, resignations, salary adjustments, promotions, and contract renewals. This involved meticulous attention to detail and the ability to handle sensitive information with confidentiality and discretion.Additionally, I served as the main point of contact for providing updates on all HR activities to relevant stakeholders on a monthly basis. This included compiling and disseminating information on staff movements, salary changes, benefits, and other pertinent details to ensure transparency and effective communication within the organization.I also took charge of coordinating general leave administration, managing the annual leave calendar, and tracking outstanding leave days for all employees. This required strong organizational skills and the ability to manage multiple tasks simultaneously while adhering to deadlines. Show less I excelled in delivering exceptional service and support to customers while representing the values and mission of the organization. With a focus on building positive relationships and addressing inquiries with professionalism and efficiency, I played a crucial role in ensuring customer satisfaction and loyalty.My responsibilities encompassed a wide range of tasks, including informing customers about our products and services, addressing inquiries via phone calls and emails, and documenting all customer interactions and feedback. By providing accurate and timely information to customers, I contributed to enhancing their overall experience and fostering trust in the brand.In addition to responding to customer inquiries, I also played a proactive role in recommending products or services to meet customers' needs and preferences. By leveraging my knowledge of the company's offerings and understanding of customer requirements, I effectively upsold and cross-sold products, thereby driving revenue and increasing customer engagement. Show less

  • Administrative Executive

    Oct 2015 - Dec 2018

  • Customer Service Representative

    Apr 2014 - Sept 2015
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  Spicyshady Cakes Company

  Jan 2019 - now

  Sales Manager

  I have been instrumental in driving business growth and expanding our client base through strategic sales initiatives and exceptional customer service. In this role, I have spearheaded numerous achievements and contributed significantly to the success of the company.Over the past few years, I have overseen the production and delivery of over 1,500 custom-made celebration cakes in Lagos, as well as to various locations across Nigeria and abroad. Through meticulous attention to detail and a commitment to quality, I have ensured that each cake meets the highest standards and exceeds customer expectations.Additionally, I have played a pivotal role in the development and introduction of innovative cake recipes, resulting in the successful sale of over 10 new creations to a diverse clientele. By leveraging my creativity and expertise in baking, I have captured the interest of over 800 students through training sessions, both in-person and online.Through strategic marketing efforts and active engagement on social media platforms such as Instagram, Facebook, and WhatsApp, I have significantly expanded our client base and increased sales revenue. This proactive approach to marketing has not only attracted new customers but has also fostered customer satisfaction, leading to a high volume of referrals and repeat business.Overall, my tenure as a Sales Manager at Spicyshady Cakes Company has been characterized by a strong focus on customer satisfaction, business growth, and innovation. I am proud of the accomplishments achieved during my time in this role and am eager to continue contributing to the success and growth of the organization. Show less