Vanessa Aiken

Experience

• 

  Megan's Restaurants

  Apr 2012 - Dec 2014

  Head Waitress

  -General waitressing duties; Bar duties; Excellent communication with front and back of house-Training new staff members in all areas-Outstanding customer care and service for casual dining and large groups-Cash handler; Till operator; Cashing up and end of day procedures-Acting manager on duty when required; Promoted to Assistant Manager in June 2014

• 

  Lighthouse

  Feb 2015 - Jan 2017

  Supervisor

  -Working and communicating effectively within a team; Ensuring excellent guest experience-Updating till systems with new menus daily; Overseeing reservations via Open Table-Cash handler; Till operator; Cashing up; Opening and closing duties; Light bar duties-Training new team members in all areas surrounding exceptional service-Acting manager on duty when required.

• 

  Antipodea

  Feb 2017 - Dec 2017

  Duty Manager

  -Delivering excellent customer care in fast-paced team environment-Opening and closing of premises; Cash handler; Till operator; Overseeing voids; Cashing up at end of day-Entering hours for payroll; Delegating duties and organizing team members for service-Stock control and rotation; Waste management updates to Oracle-Updating spreadsheets with sales at regular intervals throughout the day for Head Office-Dealing with guest queries and complaints via phone or in person

• 

  Optum

  Sept 2022 - now

  • Associate Software Engineer

    Sept 2023 - now

  • Technology Development Program Associate

    Sept 2022 - Sept 2023