Experience

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  Civil aviation authority

  Oct 2004 - Jul 2006

  Junior aviation practitioner

  Both in October 2004 and June 2006, I took part in an industrial placement with the Civil Aviation Authority as a Junior Aviation Practitioner, which was based within the Safety Regulation Group. Whilst in the Flight Operations Inspectorate Department, I worked as part of a team who were responsible for account management, aircraft safety management, flight and ICT simulation management, and IT management and systems control. I also gained relevant experience of material and component safety and engineering, and strategic planning. Show less

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  Benugo

  Oct 2010 - Feb 2013

  Section leader (events coordination team)

  In leading the floor and beverage section teams, for a contract events company, I assisted in the successful management and hosting of both academic and non-academic events, involving the organisation of venue rooms, theatres and, galleries; the briefing of staff members with regards to event details and beverage information (such as the wine’s grape, age, and vintage). I also assisted in staff training and service delivery for a variety of university academic staff and professionals, and private clients. Trained in the art of 'silver service', clientele included Royalty, Heads of State, famous TV and film personalities, politicians, as well as academic and private clients. Show less

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  British airways

  Mar 2013 - Sept 2013

  Customer service executive (customer operations)

  Offering a discreet and flexible approach to problem solving, particularly in times of disruption, I worked as part of a team responsible for making accountable commercial decisions within defined guidelines to support busy and often demanding commercial operations. Working in the Premium Services Team as an ambassador for the airline, I facilitated in the delivery of world-class, unique customer experience, providing a key point of contact to valuable customers to ensure British Airways exceeds passenger expectations. I have been trained to an advanced level in the comprehensive use of Amadeus, DCS/BABS and PRS, and assisted in the hosting of customers to help ensure any problems were resolved personally and with minimal inconvenience to the passenger, while identifying, exploiting and maximising revenue opportunities in order to build, strengthen and reinforce the relationship the airline has with its customers. I also held a full airside pass. Show less

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  Qantas

  Feb 2014 - Sept 2014

  First host (flight operations)

  As a dedicated First Host, I was on hand to anticipate the passenger travel needs of First, Business and premium passengers. Through coordination and supervision, I monitored ground handling operations and service delivery as required to ensure Qantas standards were being met, that on-time performance is achieved, and assisted where problems are beyond the level of expertise of the ground handling staff. I oversaw the coordination of arrivals and departures, by maintaining company and service level agreement standards through the managing and supporting of check-in, gate operations, and baggage delivery, in order to ensure a smooth and on-time operation. Being trained extensively in Amadeus, Altéa/CM Departure Control System and some shared airport systems (i.e. iMuse, World Tracer, Merlin, AOS/IDAHO), I assisted both passengers and staff with technical issues, including system failures, visa issues and ticketing re-issuing and re-validation. In addition, I undertook and led project work in consultation with the Duty Airport Managers and Airport Manager, to help assist the Qantas Group's long term strategic vision. I also held a full airside pass. Show less

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  Rizon jet

  Oct 2014 - May 2016

  Fbo duty officer (flight operations)

  Working as an integral part of the Fixed Based Operations Team, I helped ensure smooth round the clock operation and strive to maintain optimum efficiency in line with best practice in the business jet marketplace. I ensured clients and their representatives receive an extraordinary and seamless level of service at all times, whilst coordinating their flights in a safe and legal manner. I briefed all flight crews through the production of METAR data, NOTAMs and runway data reports, and was responsible for monitoring daily flying activities, monitoring weather and other events for possible delays. With my strong technical background, I assisted colleagues with systems and procedural training. On a customer services level, I arranged catering supplies, fuel, hotels and air/ground transport, while ensuring customer requests are fully met and standards are upheld. I was also responsible for the management of company and client fuel accounts. I was and still remain CTC cleared and held a full airside pass. Show less

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  British airways

  Sept 2016 - now

  Responsible for safety and security of all customers on-board. As part of the airline’s safety culture, I lead and manage teams inflight in all aspects of operational safety and security. My responsibilities include ensure the highest standards and met and all crew are compliant with EASA, British Airways requirements and all other relevant legislation, as well as corporate policies and procedures. By leading a professional, multifunctional team in-flight, I aim to ensure that we continue to deliver the unique British Airways service across all aircraft and cabins. I am currently CRC cleared and hold a crew ID. Show less

  • Inflight Manager

    Mar 2022 - now

  • Inflight Lead

    Nov 2020 - Mar 2022

  • World Class Cabin Crew

    Feb 2019 - Oct 2020

  • Mixed Fleet Cabin Crew

    Sept 2016 - Feb 2019