Experience

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  Csx transportation

  Jan 1990 - Jan 2010

  • Spearheaded project teams to implement Applicant Tracking, Assessment and Background Checking systems, revolutionizing recruiting and hiring processes.• Led enterprise initiative to deploy state-of-the-art Learning Content Management System (LCMS) for 37,000 employees; received Chairman’s Award of Excellence.• Managed $20M+ departmental budget for 16 functional groups.• Developed sophisticated scorecards to showcase goal attainment.• Directed union recruiting function, adhering to specifications of 16 disparate agreements.• Tested/critiqued training programs to ensure accuracy, workability, grammar and usability.• Achieved Senior Professional Human Resources (SPHR) Certification—2007. Exibir menos • Launched PeopleSoft Customer Relationship Management System (CRM) and state-of-the-art contact center telecommunication system for 90K employees/retirees.• Identified process improvement opportunities, assembled teams, directed, and executed resulting projects for 3 departments, with 300+ employees.• Liaised with numerous departments on strategic initiatives to attract, develop, compensate, and retain talented human capital.• Transformed dysfunctional group into high-performing team through improved processes/training.• Re-engineered processes to enhance accountability and improve customer service.• Attained Professional Human Resources (PHR) Certification—2005. Exibir menos • Directed operations of 6 functional areas (40 employees), coordinated document creation, printing, distribution and records retention services for the CSX Transportation system and its affiliates.• Consolidated Technology and Transportation print functions for annual ongoing savings of $500K.• Transformed Document Processing from a clerical typing pool to a multi-disciplined, professional document preparation function serving the entire enterprise.• Lowered system-wide field postage machine leases from 96 to 55, for annual savings of $95K.• Closed former Conrail Island Avenue warehouse, for annual savings of $1M; assumed print work in Jacksonville; centralized all personnel records.• Reduced $5 million budget to $3.9M, while continually assuming new work and improving customer service.• United States Postal Service Mail Manager of the Year—2001 Exibir menos • Managed daily operations of (30+ employees) in 3 departments, coordinating internal services for CSXT system and its affiliates.• Instituted consulting services, negotiated contracts, and implemented new technologies, (including an enterprise-wide print network), which increased available internal services and enhanced customer service.• Influenced departments to “insource” print work, resulting in annual “bottom line” savings of between $500K and $1.5M.• Achieved annual postal savings of $50K through improved processes. Exibir menos • Served on multi-company, cross-functional, and re-engineering teams, managing the design and development of multimedia and instructor-led training programs for CSXT and the Railroad Multimedia Training Consortium.• Using various methodologies, planned, analyzed, designed, developed, implemented, and evaluated in-house training programs including:New Hire Trainman/Conductor Training Program, Hazardous Materials (multimedia), Track Authority (multimedia), Yardmaster Training Program, Chief Dispatcher Training, Safety (multimedia), Crew Management Training and CSX Rate School.• Consulted at all levels of CSX regarding training needs. Exibir menos

  • Director Process Improvement—Contract Staffing & Training

    Jan 2007 - Jan 2010

  • Director Shared Services Contact Center—Human Resources/Benefits

    Jan 2004 - Jan 2007

  • Director Document Services—Corporate Services

    Jan 1999 - Jan 2004

  • Manager Document Management Services —Administrative Services

    Jan 1996 - Jan 1999

  • Manager Instructional Design/Instructional Designer

    Jan 1990 - Jan 1996
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  A remarkable resume

  Jan 2010 - Jan 2016

  Contract resume writer, career counselor, consultant--retired

  Owner/Career Consultant/Resume Writer• Provided career consulting and résumé writing services to diverse individuals and entities, serving clients in all types of careers across the globe.• Utilized management and human resources experiences, as well as in-depth knowledge of Applicant Tracking Systems to develop professional, attention-getting personal marketing materials for clients.• Advised clients on job searching, interviewing and post-interviewing strategies.

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  Retired

  Jan 2016 - now

  Retired

  Seeking part-time, home-based position to provide a service while maintaining my skills and expertise.