Experience

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  Sanyo manufacturing corporation

  Jun 2006 - Sept 2010

  Supervisor, data center operations and systems administration engineer

  Managed the only enterprise level data center outside of Japan.Managed replication and readiness at co-location sites in Colorado and Arkansas. Performed database administration for production systems (IBM UDB, MS SQL Server, MySQL).Developed (SQL) for reporting/analyzing ERP and manufacturing data.Monitored SAP and EDI communications for 13 Sanyo subsidiaries.Supported more than 3000 users in North, South, Central, and Latin America.Supervised Data Center Operations staff (8 full-time employees providing 24/7 coverage).Implemented browser-based incident management system (Numara Software FootPrints).Developed, implemented, and executed business contingency/disaster recovery plan.Maintained data center air conditioning, UPS, physical security, and backup generator.Negotiated hardware service contracts and field service requests.Supervised administration of Windows Servers, Active Directory, Lotus Notes, Microsoft SQL Server, and IBM iSeries (AS/400) servers including user account maintenance, group policies, patching, migrations and upgrades. Show less

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  Scantron corporation

  Jun 2010 - Jun 2013

  Systems administration engineer

  Maintained > 99.99% uptime for multi-tier student assessment web presence with 15,000 users daily.Administered Microsoft Windows Server environment, including problem resolution, Active Directory, Security, daily backups, third party integrations, and after-hours support.Developed and executed physical-to-virtual migration plan for both VMware and Hyper-V platforms.Maintained VMWare and Hyper-V virtualization platforms (patching, provisioning).Administered “clean” production environment (Hyper-V platform, Active Directory).Performed upgrades to core legacy systems (Achievement Series, Performance Series).Worked closely with DBA for large (> 3 TB) Microsoft SQL Server instance, including failover cluster.Monitored production systems using Solar Winds tools.Authorized to initiate corporate Disaster Recovery/Business Continuity plan (one of only two individuals). Show less

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  Vernon forbes consulting

  Jun 2013 - Oct 2014

  Information technology consultant

  Managed several systems integration projects as well as business process reengineering efforts. Exclusive integration consultant for Practice Development Strategies, a firm specializing in medical billing, practice management, HIPAA compliance, and electronic health records.Built and deployed private cloud based on Microsoft Windows Server technologies.Integrated new data center into existing Active Directory infrastructure.

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  Mitek systems

  Nov 2014 - Jun 2017

  Technical support engineer and manager of product support

  Managed Identity Business Unit’s global support team with offices in San Diego and Amsterdam.Monitored support requests for all clients worldwide (> 1200) to assure SLA’s were met.Coached and mentored two full-time support teams (17 full time employees across US and Europe).Reviewed customer agreements for proper support coverage planning.Managed order fulfillment and new customer account provisioning.Responsible for all product support client communications.Communicated all product related security alerts and system outage notifications.Provided 24x7 after hours on-call support coverage.Acted as escalation point for all support issues.Administered the Mindtouch (Success Center product documentation) website.Administered the Desk.com (incident management) implementation, including Salesforce integration.Conducted daily Support standup meetings.Represented Support in daily Cloud Ops and Engineering standup meetings.Maintained global license key database. Show less

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  Dot.support

  Jun 2017 - Sept 2019

  Technology consultant/engineer

  Clients included Verizon Wireless, Robert Half Technologies, and Soft-Pak Inc.Long term consulting contract with Soft-Pak, Inc. managing all aspects of their unique technology platform (IBM i running on Power System hardware, also known as AS/400 or IBM iSeries) driving more than $500 million annually.Partnered with Robert Half Technologies to create IOT security test lab for Verizon Wireless utilizing VMWare virtualization platform (9 enterprise level ESXi hosts, 350 virtual machines, virtual networks, virtual storage array).Participated in Office365 migration and ongoing administration of Windows Server, Active Directory, Exchange Server, Apache Tomcat web server, Microsoft SQL server, ShoreTel Communicator (VOIP) server, as well as Hyper-V virtualization platforms.Completed a comprehensive security and technology audit for a regional property management company including SANS Information Security Management compliant reporting. Show less

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  Paladin technologies

  Sept 2019 - Jun 2021

  Systems administrator and it manager

  Administered VMware vSphere ESX 7.0 environment (20 hosts, 200+ virtual machines).Provided business contingency using Veeam Backup and Replication suite.Administered a hybrid Azure Active Directory/on-premise Active Directory environment (including Group Policy management and resource provisioning).Managed Cisco Meraki networking (firewall, WAP, switches) equipment and MDM services.Microsoft 365 Global Administrator (Teams, Exchange Online, Licensing, Security).Managed wireless services for more than 500 devices with an annual budget of $250,000.Administered Linux, Ubuntu, and Windows Servers (2008R2 through 2019).Administered business critical Microsoft SQL Servers.Provided senior level technical support (on-site, remote, after-hours).Supervised 2 full time IT support specialists. Show less

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  Microsoft

  Jul 2021 - Nov 2021

  Support escalation engineer (contract)

  Part of the Microsoft Strategic 500 (S500) support team, focusing on Security and Compliance.

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  Biovia

  Nov 2021 - now

  Product support engineering manager (biovia user success engineering manager)

  Supporting the Biovia Science Cloud and Unified Lab Environments. - Product Support Enginner for Chemical Inventory Management system (BIOVIA CISPro)- Assist customers with setup and configuration of out of the box (OOTB) systems- Manage installation, upgrades, and maintenance for several top tier accounts- Lead regular meetings with key accounts to synchronize on priorities and strategic roadmaps- Leverage product knowledge to assess customer workflows and improve system performance- Troubleshoot vulnerabilities in one-off configurations for critical customer accounts- Generate technical documents and knowledgebase articles for internal support staff- Worked closely with professional services team to assist in custom integrations- Perform Installation Qualification (IQ) for cloud hosted customer installations/upgrades- Generate license keys for renewing and new customers on a daily basis- Act as Security Focal for entire business unit (liaise with Dassault Systèmes Corporate Security)Biovia is part of Dassault Systèmes, one of the largest software development companies in the world. Show less