Experience

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  Casa editorial el tiempo

  Jan 2013 - Jun 2013

  Practicing of industrial engineering

  Standardization of the documents made by the Technology Area in accordance with the established formats, for their publication in the CVC (Virtual Knowledge Center) application with their respective characteristics. • Administration and control of the office licensing inventory through access databases • Clearly and precisely design the procedures of the area (minutes, forms, processes, manuals) ACHIEVEMENTS • set up of contingency plans for the processes of the area of End User Technologies • Delivery and Collection of software billing for the last 4 years. Show less

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  Smart index ltda

  Jul 2013 - Dec 2013

  Gestor administrativo

   apply the procedures in the process of implementing the software  Report the novelties presented in the software implementation process

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  Casa editorial el tiempo

  Jun 2014 - Dec 2014

  • Management and monitoring of software tool house, allocation and control of time-Sap ABAP developments.• Management and monitoring of engineering tasks.• Tracking and Billing of Abap development processes.• Monitoring Management held in the support provided by the Technology and Operations Circulation in front of Support Processes area .• Perform statistical reporting of processes in the areaACHIEVEMENTSStandardization of reporting processes of support of the Technology Circulation and operations area Show less

  • Development Engineer

    Jun 2014 - Dec 2014

  • Development Engineer

    Jun 2014 - Dec 2014
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  Bordary sas

  Jan 2015 - Sept 2015

  Processes analyst

  Define and validate the processes in the organization.Identify, Design, Improve, build and implement process improvements.Establish standards in the processes.Train employees on the established standards. Perform method and time analysis

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  Unifianza s.a.

  Sept 2016 - Mar 2017

  Process engineer

   Accompany the Organization in the implementation of the Single Integrated System (ERP). Act as a liaison between the supplier and the company to ensure the quality of the software product (ERP). Schedule and attend meetings with the software developer within the established timetables. Together with the Financial Management, generate control plans, statistical measurement of processes, impact analysis, risk analysis, etc. to ensure that the processes within the Single Software are designed, implemented and operated to maximize quality. Maintain and improve the documented system to meet the set KPIs. Propose and give alternatives in the technical subjects with the supplier, IT staff and collaborators of UNIFIANZA. Generate the necessary manuals and instructions for UNIFIANZA, so that it is the reference material for users to interact with the Unique Software. Monitor and constantly report the Financial and Administrative Management of any new developments in the implementation of the Software. Create the necessary documents for the process. Apply the procedures, instructive and keep the records defined by the quality management system Show less

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  Bmind colombia s.a.

  Mar 2017 - Jan 2019

  Perform change management in the processes of the organizationEnsure the quality of the processes within the company, analyze and design improvement plans that resolve the detected errors.Responsible for formulating and disseminating the quality policies that must be followed within the company and enforcing established policies. Coordinate the corresponding audit activities.Evaluate final customer satisfactionGenerate reports on the status of the Integrated management systemCarry out monitoring and control of the performance of the processes.Diagramming processes in Bizagi Show less

  • Quality Coordinator

    Sept 2017 - Jan 2019

  • Processes Engineer

    Mar 2017 - Aug 2017
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  Banco davivienda

  Jan 2019 - Oct 2019

  Processes analyst

  1. Transform process management through the integration of documents in the new tool, promoting a culture of self-management, quality and continuous improvement of processes2. Maintain and improve the current process system, ensuring its validity and integrity3. Ensure knowledge management through the maintenance and improvement of the process architecture and methodology ACHIEVEMENTS 1. Rappipay Davivienda Alliance process structuring2. Banking Security Management process structuring Show less

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  Tessi

  Oct 2019 - Jul 2020

  Quality manager

  Lead and control the implementation of the quality management systemDefine and implement the process of attention to petitions, complaints and claims.Define and implement the customer satisfaction evaluation processEstablish SARLAFT policyDetermine efficiencies for operations through Time and Motion Studies

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  Rappi

  Oct 2020 - Aug 2021

  Processes finance

  Perform functional analysis of billing processes to automate them at the LATAM levelDetermine the use cases according to the contractual conditions of each countryControl the creation of allies in the ERP

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  Scotiatech

  Aug 2021 - now

  • Business Solutions Specialist - Markets and Enterprise Technology (MET)

    Jul 2023 - now

  • Business Solutions Associate - Global Capital Markets Engineering

    Aug 2021 - Jul 2023