Mohammed Mohsen

Experience

• 

  Siemens Egypt, Corporate Information Technology Department

  Jul 2009 - Aug 2009

  ASP.NET developer and Help desk Intern

  Selected to have an internship, the “Best in Class internship program”. Developed an ASP.NET tool to solve the problem facing the accounting department to reduced human errors and lack of mandatory data caused during the manual process and lack of verification under the supervisor of the business reprocess engineering team and studied the organization’s infrastructure, maintained and fixed employees’ computers under the supervisor of the system administration team.

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  IBM Egypt, Global Process Services

  Nov 2010 - Aug 2011

  Technical Support Representative

  -Deal directly with customers either by Email or through Chats-Respond promptly to customer inquiries with in the limited time frame-Handle and resolve customer complaints about products and services-Obtain and evaluate all relevant information to handle inquiries and complaints-Perform customer verifications, checking customer’s database and history-Process orders, forms, applications and requests-Direct requests and unresolved issues to the designated resource-Manage customers' accounts-Keep records of customer interactions and transactions-Record details of inquiries, comments and complaints-Record details of actions taken-Communicate and coordinate with internal departments-Deal with customer’s financial records of their account (Refund/Charge)-Investigate in customer’s account when hacked to (Blocked/Unblocked)-Market for the customer the new products and services, encourage customer to purchase them by showing the benefits.-Follow up on customer interactions-Member of the Skype technical support.-Responsible for troubleshooting customers’ technical issues with their Skype application-Worked on the Skype Integrated Database (SID) website project which was is an online knowledge base for Skype customer service agents to know the latest updates, increase product knowledge and decrease their average handling time. Show less

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  Aria Systems for Apparel Software, EDI Department

  Aug 2011 - Mar 2012

  .NET and Visual FoxPro Junior Solution Developer

  Developing a new mapping tool to enabling non-technical users to add, update or delete mappings for new or existing trading partners that use Aria EDI software. Create labels, reports and debugging errors that occur during receiving or sending EDI transactions such as purchase orders etc. between trading partners and vendors that have Aria EDI software.

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  Enterprise Consultancy Services (ECS)

  Apr 2015 - Nov 2016

  -Building web services integrated with SAP as a platform for building mobile and web applications interacting online with SAP ERP.-Screen Programming.-Function Modules.-BAPI.-PDF Forms.-ALV Reports.

  • Technical Team Lead

    Jan 2016 - Nov 2016

  • SAP ABAP Consultant

    Sept 2013 - Nov 2016

  • Solution Developer

    Mar 2012 - Nov 2016

  • SAP SW Integration Consultant

    Mar 2012 - Nov 2016

  • Development Unit Deputy Manager

    Apr 2015 - Dec 2015
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  Spirit for Consultancy Services

  Oct 2016 - now

  Software Development Manager

  Responsible for the analyzing the requirements and making sure the deliverables of the development team meet the customers' needs on time with the expected performance and quality.