Fahad Alsulaiman

Experience

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  Samba Financial Group

  Jun 2001 - Aug 2001

  Customer Service, Samba Diamond

  - Working as a trainee during the summer season.- Responsible for providing banking services for upper-scale clients.

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  SAUDIA AIRLINES

  Jan 2003 - Apr 2008

  Sales Executive | Sales and Marketing Division

  - Responsible for monitoring travel agents' monthly sales targets under both Saudi GSA agreements & IATA.- Gathering intelligence from travel agents on market trends & competitors' ticket prices. - Analyzing market data to position Saudi as the market leader. - Structuring S&M plans to boost annual revenues.- Proposing new routes and/or additional flights on existing routes as per market demand.- Introducing promotional schemes to enhance travel agents' sales performance.

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  Mobily

  Apr 2008 - Nov 2017

  - Target important BMN decision-makers and influencers with enticing business models to persuade them to choose Mobily as their go-to supplier of end-to-end ICT services.- Establish and carry out business growth strategies that have a focus on raising revenue and profitability, keeping track of progress concerning goals and targets, and preserving good customer relations.- Direct and manage the BMN function, giving leadership, fostering teamwork, and supporting associated professional work procedures to reach high-performance standards.- Define departmental and individual goals, manage performance, develop and encourage employees, and provide formal and informal feedback and review to maximize subordinate and departmental performance.- Create the annual plan and budget by the predetermined standards, and monitor performance about the goals to assure achievement.- Monitor and address client complaints, and assure customer satisfaction with products and services.- Maintain high levels of business success and client retention while overseeing the customer service teams.- Ensure that customers comprehend their bills by keeping an eye on the billing cycle and timely bill distribution. عرض أقل - Lead the "Mobily IC Transformation Project" which is converting Mobily from a mobile operatorto an integrated ICT company in the Central area.- Describe the company's goals and strategies for IC Transformation to both customers and workers.- Participate in defining and implementing the key account sales plan.- Develop a business plan for Key Account sales.- Establish and keep track of Key Account Sales objectives.- Create and preserve a long-lasting, profitable relationship with your key accounts' clients.- Utilize distribution channels, investigate and develop new Key Account sales prospects by Mobily company strategy and policies.- Apply new strategies in coordination with marketing to increase sales and keep customers.- Participate in the hiring, performance management, career management, and personnel development procedures based on Mobily's internal processes and policies.- Promote and control communication both internally and externally to foster a collaborative work environment.- Encourage and benefit the local Key Account sales team. عرض أقل - Manage the sales staff effectively to achieve growth and meet sales goals.- Create and carry out a comprehensive business plan to increase the company's clientele and ensure its presence.- Own sales representative hiring, goal-setting, mentoring, and performance evaluation.- Establish and maintain enduring relationships with customers by working together to understand their needs.- Report sales, revenue, and expenses to the executive team, along with reasonable estimates.- Recognize rising markets and market changes while being fully informed of new items and the condition of competitors. عرض أقل - Gain a solid understanding of important customer demands and requirements. - Establish trusting connections with a portfolio of important clients to prevent them from turning to thecompetition.- Extend existing customer connections by consistently presenting solutions that satisfy their needs.- Make sure clients receive the right goods and services promptly.- Serve as a conduit for information between important clients and internal departments.- Deal with complaints and any concerns that customers may have to uphold trust.- Contribute significantly to the creation of new sales that result in enduring connections.- Create monthly progress and forecast reports for internal and external stakeholders using important account KPIs. عرض أقل

  • Banking, Military and Natural Resources Director

    Mar 2015 - Nov 2017

  • Executive Manager, Key Account | Business Unit

    Mar 2013 - Mar 2015

  • Senior Sales Manager, Key Accounts | Business Unit

    Jan 2012 - Mar 2013

  • Key Account Manager, Key Accounts | Business Unit

    Apr 2008 - Dec 2011
• 

  Saudi Telecom Company

  Nov 2017 - now

  - Take part in the creation and execution of the District's plans by the company goals.- Direct and administer the District Director Department mandates, providing leadership and facilitating work procedures to attain high-performance standards.- Control and manage change in the District Director Department by offering direction and encouragement, both of which are essential for ongoing improvement.Ensure that the District Director's Department complies with organizational policies, practices,and quality standards.- Review district plans, integrate district priorities into HQ plans, and provide feedback on significant departures from district input.- Contribute to the improvement of firm policies and processes by identifying fundamental causes of complaints and recommending remedies to HQ functions.- Manage the district budget for specific off-plan expenses and keep track of spending.- Monitor and direct coordination-related operations within districts, such as sales fulfillment,network rollout and acceptance, and complaint resolution.- Fix inter-unit problems and quicken cross-unit endeavors.- Manage the weekly district committee (DC), creating the appropriate action plans and doing any necessary follow-up.- Address unsolved district issues at the HQ level or via the district general managers.- Track the status of the district's plans being implemented and alert authorities to significant deviations.- Evaluate the client experience at the district level and give HQ functions feedback for development.- Follow-up with district and HQ owners over a specified number of client complaints (based on pre-determined criteria).- Establish a shared vision for district staff through supporting internal communication initiatives, organizing district team events, and facility use.- Participate in important district events and represent STC.- Assist corporate and government account managers to improve satisfaction and solidify ties with important clients. عرض أقل - Direct intricate study of corporate data and information and directs the creation of efficient action plans to resolve any concerns found.- Ensure the availability of the data points needed for customer and business-level analysis.- Assist in the formulation of various commercial strategies and the development of new business possibilities to boost STC's profitability.- Determine possible openings for the introduction of new goods or services and recommend pertinent data analysis and modeling methods.- Create data mining structures, coding standards, statistical reporting, and data analysis procedures.- Advice on how to monitor data mining system specs in the database, such as processes and execution times, and how to increase efficiency.- Serve as a consultant, offering knowledge on work procedures, performance philosophy, and compliance guidelines for data analysis and reporting.- Offer advice suggestions, corrective steps, and recommendations for certain difficult escalations.- Drive an "outside-in" strategy to make sure a world-class system that includes all data analysis and modeling processes is accepted, implemented, and followed. عرض أقل

  • Riyadh District Director

    Apr 2018 - now

  • Senior Analytics Expert

    Nov 2017 - Apr 2018