Nitin Bhalla

Experience

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  Bristlecone, a Mahindra group company

  Dec 2005 - Jan 2007

  Software Engineer

  Environment: WAS 6.40, 700 - OS: Windows 2000/2003 Databases: MSSQL, Max DB Project Description: SAP Hosting PSS-TDC TeamContribution: • Part of the team responsible for setting up and Support of SAP Systems which are used for Training and Demo• Start to finish installation activity• Performing Post installation activities• Applying Support Packs to both ABAP and J2EE engines. • Importing Transport request• Troubleshooting problems faced during the installations and other problems• Troubleshooting tickets opened by the customer and providing 2nd and 3rd level support• Responsible for setting up and maintenance of Central ADS and SLD server for Training and Demo• Helping the colleagues of 1st Level support for various Issues• Handling System Movements• System Upgrade of both J2EE and ABAP from 6.40 to 700• Worked on Databases MSSQL and MAXDB• Worked on Winnows 2000 and 2003 32/64 bit servers• Worked on Various Products such as NW04, NW04s, SCM 5.0, ERP 2005, CRM 5.0 and CRM 5.1, TREX, Gateway, Vertex• Responsible for the DUET Landscape and also prepared documentation for the Setup and troubleshooting. For this I went to Germany to take the Handover of the responsibilities and also to help them in the Setup of the new landscape.• Responsible for the BI Product in the Team and Provide Technical Support for the Various BI Landscapes which include Both Training and the IDES Demo.• Knowledge transfer to the New Team Members and also helping Colleagues in some problems• Worked with the colleagues in different regions to complete critical activity• Doing the Weekly Critical Tasks like Scheduling Weekend Refresh, Taking Compress, CRM 5.0 and 4.0 Checks and troubleshooting Show less

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  Linkedin.com/company/SAP Labs India

  Apr 2007 - Jul 2010

  Senior Support Consultant

  Environment: WAS 6.40, 700 - OS: Windows 2000/2003 Databases: MSSQL, Max DBProject Description: PSS-TDC TeamContribution: • While working for the Client SAP Labs India Pvt. Ltd. I have been offered to join SAP Labs as a permanent employee and so I came on the payroll of SAP Labs India Pvt. Ltd. On 23rd April 2007. So beside the above responsibilities I got engaged in the co-ordination with other regions Germany and Singapore and had weekly conference calls to discuss the Technical, process, and troubleshooting issues. Also I got the responsibility to make the Service request procedure Streamlined across all the regions (Germany, Singapore, India and US) and to define the process for that. Show less

• 

  HP Enterprise Services

  Jul 2010 - Apr 2015

  • I was working as a Service Delivery Manager for the Shared Delivery Team Which Supported Multiple Customers and was responsible for the Services that were been delivered by my team. Some Key areas that I used to work upon are as below.• Manage Escalations• Keep an eye on the resource utilization• Manage technical resources within budget and project schedule• Meeting KPI Targets• Hiring• Getting involved and taking Strategic decisions.• Training and Development• Salary & PromotionsMy Key Leadership Achievements:• Strategic reorganization of the team• Incident Count reduction• Creating a Shared pool of resources to help balance the load Show less Previous Role• We working as a Team Lead for the Shared Delivery Team supporting three Customers. Where I Lead the Team Both Technically as well as responsible for the Team related Management, Task Management, Incident Management escalations, being Vigilant regarding the customer Issues and based on that, plan and co-ordinate various system activities so as to keep them in healthy state, these activities include System Refreshes, Database and SAP System Upgrades etc.Environment: WAS 700 - OS: HP/UX, Linux Databases: OracleContribution: • While working as an Team Lead and Technical, I had been given an important responsibility to get the various Customer Transitioned from EMEA to the Bangalore team which together with one more colleague was carried out very smoothly this in turn made a Pathway to get the Support of Various other customers also. My Key Projects• Part of the CRM Upgrade Project Team which was very much appreciated by the customer• Executed the Database Reorganization of the Production Database• Executed the Disaster Recovery Drill for the Complete Production Environment• Part of the New Implementation project within Saralee called Denver which was a complete landscape having all Systems on their Latest Versions.• Single Handedly executed the Application of the Verb Tampering Patches(Security Related) over the Complete Landscape• OS DB Migration of the Completed Saralee(DEMB + HBC) from HP-UX to Linux Show less

  • Service Delivery Manager

    May 2013 - Apr 2015

  • Service Delivery Manager

    Jul 2010 - May 2013
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  DXC Technology

  Oct 2015 - now

  Responsibilities• Working on a Role of CCL (Client Capability Lead that is a governance layer on top of delivery operations to Minimize any disruptions to business• Nestle environment managed by DXC consists of the systems running on HANA with both Scale up and Scale out environments. My main duties are as mentioned below but are not limited • Managing situations which will/May cause disruptions to operations• Identify and Drive continuous improvement process• Focused and transparent escalation management through integration with Nestle and SAP Mission Control Center• Design action plans to resolve issues and provide regular communications to all involved parties• Provide regular status updates along the resolution process to maintain transparency• Assisting team during the troubleshooting process for SAP HANA based systems. Show less Responsibilities• Working as an On Site Service Delivery Lead for AMS and APAC Based out of Mondelez Premises. Had a Dotted line reporting of 15 Senior SAP resources under me• Connection Between Customer and the offshore delivery Team• Managing the Catalog for the Changes that are performed • PM For the Landscape Implementations and Refreshes• Provides Direction for Planning and Implementation of Projects• Managing the Bi Monthly Maintenance Window for SAP and Platform Teams• Escalation Management• CCL On duty• Oracle 12 C Upgrade Planning at Global Level• Vertex Migration to RAC Cluster• Backup Normalization• SAP EWM Go live Show less

  • Client Capability Lead

    Apr 2017 - now

  • Service Delivery Lead

    Oct 2015 - Oct 2017