Experience

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  International potato center (cip)

  Jan 2015 - Dec 2020

  System analyst

  Optimized software development, cloud infrastructure, and high-performance computing (HPC) environments to enhance research efficiency, data accuracy, and system scalability. Led automation, DevOps, and cloud migration initiatives to improve performance, reduce costs, and streamline workflows.• Developed software, using Java, C++, R, and Python to digitize and validate research data entry processes, achieving 100% accuracy by eliminating manual errors in analysis.• Migrated large-scale DNA sequencing workloads to AWS, reducing physical maintenance costs by $4K monthly and ensuring secure and scalable data storage solutions.• Managed application servers, cloud infrastructure, and high-performance computing (HPC) environments for data analysis, ensuring reliability, security, and cost efficiency. Implemented automated backups through Jenkins to minimize system downtime, creating a functional process to analyze, store, and present research data.• Automated software deployment processes, using CI/CD pipelines through GitHub, reducing deployment times by 60% and improving release quality significantly.• Led development and DevOps teams by applying agile methodologies, increasing 80% productivity through continuous improvement initiatives.• Created scripts for data management, import/export automation, and reporting, enhancing laboratory operations efficiency by 70% while optimizing databases to heighten data retrieval speed by 40%. Show less

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  Banco de crédito bcp

  Dec 2020 - Apr 2022

  Senior security analyst

  Ensured IT security, compliance, and information integrity by assessing risks, enforcing security policies, and optimizing secure development practices. Led initiatives to strengthen cybersecurity frameworks, mitigate risks, and enhance regulatory compliance across critical infrastructure while maintaining system and information integrity.• Analyzed data to ensure compliance with security policies and industry standards, lowering risks and enhancing regulatory adherence, contributing to the protection of company assets and avoidance of legal penalties.• Led data migration and secure development initiatives, augmenting system integrity, minimizing security vulnerabilities, and ensuring seamless transitions with minimal downtime.• Maintained up-to-date computer security standards in alignment with organizational policies to strengthen cybersecurity measures, safeguarding sensitive information against potential breaches.• Enforced compliance across the application lifecycle by implementing policies, guidelines, and best practices, reducing operational risks and enhancing system reliability.• Assessed secure development practices to identify maturity levels and implemented targeted improvements that enhanced the organization's overall security posture, leading to more resilient software applications.• Detected and addressed violations of NIST, PCI DSS, and ISO 27001 standards, mitigating compliance risks and reinforcing security frameworks to prevent costly fines and reputational damage. Show less

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  Best buy canada

  Oct 2021 - now

  Team lead, in-store services – geek squad

  Optimized service operations, customer experience, and team performance to drive revenue growth, efficiency, and loyalty. Led process improvements, agile methodologies, and strategic communication to enhance service quality and business outcomes.• Enhanced troubleshooting and resolution processes for Geek Squad services, refining pricing strategies to achieve 80% increase in revenue and strengthen customer loyalty.• Implemented Scrum methodologies, including sprints and daily stand-ups, streamlining repair workflows, reducing turnaround times by 50%, and improving customer satisfaction.• Boosted department efficiency by 60% through optimization of key performance indicators (KPIs) and adoption of data-driven operational strategies.• Developed and implemented an assertive communication framework, simplifying technical explanations to achieve over 80% Net Promoter Score (NPS) and enhance client confidence upon service completion.• Attained accelerated career advancement from seasonal employee to Team Lead within 3 years, recognized as the fastest promotion in the region by the district manager.• Contributed significantly to team performance and customer retention through continuous process improvements, ensuring high-quality service standard in line with organizational goals. Show less