Hellen Mutungi

Hellen Mutungi

Computer Support Engineer

Followers of Hellen Mutungi165 followers
location of Hellen MutungiNairobi County, Kenya

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  • Timeline

  • About me

    Senior Sales Manager @ Elite Digital Solutions | Global Marketing Decisions

  • Education

    • University of Nairobi

      2014 - 2016
      Master's degree Information Technology Management
    • Kenya Methodist University

      2010 - 2012
      Bachelor of Business Information Technology
    • Strathmore University

      1999 - 2001
      Higher Diploma
  • Experience

    • Technology Today Ltd.

      Mar 2004 - Sept 2004
      Computer Support Engineer

      ✓ Carried out general computer support, preventive maintenance services on service contracts.✓ Proposed recommendations for system upgrades and/or decommissioning of obsolete equipment.✓ Maintained records of all activities.✓ Provided end user and operations training.

    • Nation Media Group

      Aug 2005 - Jun 2006
      Technical Support Engineer

      ✓ Help-desk management, systems administration and logistic support for the company's bureaus and regional offices.✓ Assisted in implementation of storage and archiving solution for critical data and production files (newspaper editions).✓ Carried out preventive, corrective and break-fix maintenance for mission critical Editorial and Printing departments systems.✓ Directly reported to Managing Director on all ICT related matters.

    • Elite Digital Solutions

      Sept 2010 - now
      Senior Sales Manager

      ✓ Utilised effective sales and business development strategies to achieve direct product sales of over $1.8M annually for years 2019 to 2021.✓ Managed specialised product & services portfolio which includes Apple, HP Indigo & Scitex, Graphisoft, Autodesk, Microsoft, Adobe, Woodwing, DirectSmile, LaCie and other key brands while mentoring corporate and retail sales teams to achieve KPIs & BSC targets.✓ Managed specialised product and services portfolio while mentoring corporate and retail sales teams to achieve KPI and BSC targets.✓ Effectively utilised Six Sigma methodology and principles to acquire over thirty large key corporate clients and build client loyalty.✓ Assisted channel partners with partner development programs, enhancing value proposition and improving sales.✓ Helped the technical services delivery team with technical expertise and guidance on support matters.✓ Utilised Standard ERP (formerly Hansaworld ERP) for customer relationship management and sales process management. عرض أقل

  • Licenses & Certifications

    • Global Marketing Decisions

      CIM | The Chartered Institute of Marketing
      Jul 2021
      View certificate certificate