Experience

• 

  Fuller theological seminary

  Sept 2015 - Apr 2016

  Audio visual technician

  • Setup required audio visual equipment for meetings and live stream events• Live audio mixing • Maintained equipment

• 

  The huntington

  May 2016 - Jun 2022

  • Create and implement new technology initiatives.• Track project progress, deliverables, and budgets. • Produce and track project and division metrics. • Liaison to board members, staff across all divisions, and 3rd party vendors. • With the Vice President of Information Technology create and draft budgets, policies, project proposals, grant applications, presentations, and business plans.• Manage IT offices, ensure smooth operations, and analyze workflows,• Manage the helpdesk and ensure tickets are correctly prioritized and resolved.• Identify IT and staff training needs and develop training materials and methods.• Manage and maintain equipment and office supply inventory levels to meet upgrade cycles and staff needs. Show less • Managed required help desk, desktop, laptop, network and software support activities. • Assisted with the configuration, installation, and management of wired and wireless networking equipment. • Provided technical support, solving desktop, mobile, and networking related computing issues.• Workred directly with departments and individuals to identify hardware and software needs.• Project management of technology and audio-visual based projects with internal departments and outside vendors. • Coordinated and manage the intern program for the IT department.• Mobile and VOIP Phone system management Show less • Provided technical support and assistance to employees and patrons for hardware, software, audio-visual, and networking issues.• Created standard operating procedures for computer and software use.• Provided training to end users.• Maintained client desktop software and hardware to minimize down time.• Installed, modifyed, and repaired computer hardware and software.• Resolved technical problems with Local Area Networks, and other systems.• Instalfedl computer systems and peripherals for users.• Follow up with end users to ensure issues have been resolved in a timely manner.• Proactively monitor endpoints for proactive support.• Provided general direction and guidance for information technology initiatives.• Managed and tracked all hardware and software related assets through Software Asset Management program(s). Show less

  • Administrative Project Coordinator

    Sept 2019 - Jun 2022

  • IT Support Specialist

    Jan 2018 - Aug 2019

  • Help Desk Support and Audio Visual Technician

    May 2016 - Dec 2017
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  State compensation insurance fund

  Jun 2022 - now

  Information technology manager