Experience

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  Intel corporation

  Mar 2012 - Nov 2015

  Physical design engineer

  Collaborating with circuit designers to optimize circuit layouts for area, power, and performance goals.Designing and optimizing physical layouts of logic circuits, memory cells, and other circuit components using industry-standard CAD tools.Performing static timing analysis (STA) to ensure that circuit designs meet timing requirements, and resolving timing issues by adjusting the layout or inserting buffer cells.Performing physical verification of designs to ensure layout compliance with design rules and process constraints.Debugging physical design issues, such as layout parasitics, signal integrity, and cross-talk.Participating in chip-level floor planning and power grid design to ensure optimal power and area utilization.Optimizing design for yield and manufacturability, considering process variation and statistical design techniques.Creating and maintaining design databases and documentation, including layout views, netlists, and verification reports.Collaborating with other teams, including design, process integration, and packaging, to ensure successful chip integration and tapeout. Show less

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  Canam technology inc

  Dec 2015 - Feb 2019

  Digital signal processing engineer

  Designing, implementing, and testing digital signal processing algorithms for software-defined radios, including modulation/demodulation, filtering, equalization, and synchronization.Developing FPGA designs using VHDL or Verilog for implementing DSP algorithms and interface with analog components.Collaborating with hardware engineers to design and test new RF front-end and digital back-end solutions.Analyzing and troubleshooting radio signal processing issues, such as interference, noise, and distortion.Using MATLAB or other simulation tools to model and optimize signal processing algorithms and architectures.Developing software for embedded systems running on Linux, including drivers, DSP algorithms, and control interfaces.Participating in system-level design and testing of SDR products, including software development and verification. Show less

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  Wind river

  Mar 2019 - now

  Develop and maintain customer relationships, acting as their primary point of contact and advocate within the company.Collaborate with the sales team to identify and pursue new business opportunities, ensuring customer needs are met and expectations are exceeded.Provide proactive guidance and support to customers, helping them to achieve their desired outcomes using the software solution.Monitor customer usage patterns and data, identifying areas of risk or opportunities for upsell or cross-sell.Lead customer onboarding and training sessions, ensuring customers have a clear understanding of the software solution's features, best practices, and integration with other systems.Develop and implement customer success plans, outlining key goals, milestones, and metrics to measure success.Gather and analyze customer feedback, feature requests, and bug reports, communicating these to the appropriate stakeholders within the company.Act as a liaison between customers and the development team, facilitating communication and ensuring customer needs are considered in product development decisions.Stay up-to-date with industry trends and best practices in customer success, sharing knowledge and insights with colleagues and contributing to the development of new customer success strategies and initiatives. Show less Provide technical support and guidance to customers via phone, email, and online chat, addressing their issues and concerns related to the software solution.Develop and implement software solutions to meet customer needs, including new features, enhancements, and bug fixes, utilizing knowledge of embedded Linux, C/C++, and related technologies.Participate in code reviews, testing, and debugging, ensuring high-quality software development practices and processes are followed.Collaborate with other engineers and cross-functional teams, such as customer success, product management, and quality assurance, to ensure customer needs are met and project timelines are adhered to.Research and evaluate new technologies, frameworks, and tools that can be used to improve the software solution's performance, scalability, and reliability.Provide technical support to the customer success team, helping to troubleshoot and resolve customer issues. Show less Provide technical support and guidance to customers via phone, email, and online chat, addressing their issues and concerns related to the software solution.Act as a liaison between the customers and the development team, communicating customer feedback, feature requests, and bug reports to the appropriate stakeholders.Develop and maintain technical documentation, including user manuals, knowledge base articles, and troubleshooting guides.Participate in product development and testing, providing feedback on new features and improvements and ensuring the software solution meets customer needs and expectations.Maintain relationships with key customers, ensuring their needs are being met and identifying opportunities for upsell or cross-sell.Analyze customer usage patterns and data to identify areas for improvement and optimization, working with the development team to prioritize and implement changes. Show less

  • Customer Success Manager - MTS

    Dec 2022 - now

  • Member of Technical Staff - Technical Support

    Apr 2021 - Nov 2022

  • Senior Engineer - Technical Support

    Mar 2019 - Mar 2021