Experience

• 

  Vsesvit-info translation center

  Jun 2012 - Jan 2013

  Freelance translator

  translation of technical documentation; interpretation services

• 

  Codevog

  Sept 2012 - Jun 2013

  Administrative assistant / hr manager

  IT recruitement; office management; English teaching for team

• 

  Df-studio

  Aug 2013 - Nov 2013

  Content manager

  content management, SEO copywriting, corporate website optimization, writing technical articles for company's blog

• 

  Jelastic

  Nov 2013 - Oct 2016

  Technical account manager

  * coordination of the installation of company’s product at the customer’s location, * direct communication with hosting and private companies during the whole project lifecycle, * reporting on the projects statuses, * planning the workload of co-workers from Operations team, * cooperating with other teams in order to resolve issues faced by partners while managing the company’s product, * weekly reporting to top management team (while working as TAM Lead),* assisting Sales team in communication with business leads. Show less

• 

  Viseven

  Oct 2016 - now

  * lead the planning and implementation of project* facilitate the definition of project scope, goals and deliverables* define project tasks and resource requirements* develop full scale project plans* manage project resource allocation* manage client expectations, monitor and increase client satisfaction of project results* build a bridge between team work and customer expectations using all company facilities and proposing the options to develop cooperation channels* manage an effective written and spoken communication channels with customers in temrs of tasks discussion, expectations discussion, forecast for the future steps, etc.* constantly monitor and report on progress of the project to all stakeholders* implement and manage project changes and interventions to achieve project outputs Show less * conduct trainings on company's products and services* organize financial documents required for project* constant support of customer via phone and email channels* track KPI customer satisfaction level* keep up to speed with tickets performance plan• collaboration with marketing and sales department• keep CRM records• investigate customer's problems and find solutions• collaboration with technical departments for solutions of problems• keep acknowledged with new company products and services• work with top management on customer service initiatives Show less

  • Project Manager

    Nov 2022 - now

  • Delivery Manager

    Jan 2022 - Nov 2022

  • Project Manager

    Feb 2018 - Apr 2022

  • Customer Experience Manager

    Oct 2016 - Feb 2018