Prasad Deshpande

Experience

• 

  Red Hat

  Jun 2018 - now

  - Support Red Hat's global customers on technical issues through phone, chat, or remote access tools.- Perform investigation and troubleshooting of Red Hat Enterprise Linux OS and provide resolutions for technical issues reported by customers in the form of cases (tickets).- Propose and discuss fixes or workarounds and provide advice to educate/inform customers.Collaborate with Engineering, Product Management, and Support Management teams to prioritize customer requests.- Incorporate findings to Red Hat's knowledge base from time to time. Show less - Joined Redhat Internship Program in the month of June 2018 and worked as a Trainee Associate Technical Support Engineer for a period of 6 months from June to Dec 2018.- During the course of internship received training for different components of RHEL OS such as Kernel, Filesystem, Services, Networking, Storage,etc.- Also completed two certification courses RHCSA/CE during the phase of internship.- Successfully completed the internship program to join the company as a full time employee in the role of Associate Technical Support Engineer in Kernel Domain starting Dec 2018 Show less

  • Technical Support Engineer

    Jul 2021 - now

  • Associate Technical Support Engineer

    Dec 2018 - Jun 2021

  • Intern(Trainee-ATSE)

    Jun 2018 - Dec 2018