Experience

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  Db schenker

  Jul 2004 - Oct 2019

  International, federally-licensed agency that provides shipping solutions and processes imports and exports to ensure U.S. laws and tariffs are properly applied.* Improved Customs Key Performance Indicator scores by 22% during long-term staffing shortages* Maintained high level of customer service among new and longtime customer, vendors, overseas offices, sales staff and co-workers, Go-to person for successfully resolving or de-escalating issues with U.S. Customs compliance, documentation, lost/delay or damaged cargo, computer software problems and staff conflicts* Researched, analyzed, created and improved all customer SOPs* Adapted to frequent company and U.S. Customs-related process and regulation changes* Increased productivity and worked to improve team morale* Designated district permit holder for Schenker Seattle Show less

  • Customs Brokerage Supervisor

    Oct 2017 - Oct 2019

  • Entry Writer

    Jul 2004 - Oct 2017
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  Borderbuddy

  Sept 2020 - now

  Customs brokerage team lead

  * Team lead responsible for POA activation, quotes, HTS classification, PGA requirements, customs clearance for all modes of transportation and training new hires* Go-to person for shipment resolutions including ISF filings, AMS, CBP holds, exams and seizures. Compliance duties include researching current CBP regulations, auditing, paying daily statement, CF-28s & CF-29s* Maintains high-level of customer service with strong written and oral communication skills with importers, CBP, carriers and vendors. Effectively guides first-time importers with step-by-step instructions on CBP requirements * Initiates solutions to streamline operations and sales processes* Analyzes, distributes and delegates new information and policy changes for U.S. imports* Collaborates with management to create metrics for individual and team KPIs Show less