Experience

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  Parisian

  Oct 1994 - Feb 2007

  Store management

  ASSISTANT STORE MANAGER 2000 to 2007Managed sales, payroll, and expenses for $45M store with team consisting of 14 Area Sales Team Managers and 350 associates. Hand selected as interim store manager to clean up underperforming locations. Requested as SME for new store openings to interview, train, coach, and merchandise.- Ranked top 2% of organization by consistently exceeding store profitability goals.- Cultivated relationship with Coach Account Executive, increasing basic product selection and adding new business (pet and cold-weather accessories), growing to $1.2M business.- Developed Brighton handbag into $750K business in 1st year by partnering with vendor on training and contests for associates.- Implemented Franklin Covey's 4 Disciplines of Execution in Phipps Plaza location, utilizing store success in presentations for top executives of Coca Cola, Chick-fil-A, and Home Depot as a selling tool.- Coached and developed 3 Sales Managers promoted to Assistant Store Manager.- Assisted in building scheduling tool, ensuring consistent staffing across all locations.- Achieved instant credit goals by 1% or greater each year by coaching managers and associates on sales benefit of loyal customers.- Constructed onboarding packet for new associates, lowering turnover rate.- Planned and executed personal appearances by Kenneth Cole, Donald Pliner, Sigrid Olsen, Karen Kane, and Jane Seymour, bringing in additional sales.Held additional PARISIAN (SAKS INC.) positions: Hiring Manager | Sales Team Manager | Sales Associate Show less

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  Belk

  Feb 2007 - Mar 2017

  Manager of payroll budgeting, forecasting and scheduling - workforce management

  Built and managed bottom-up $450M payroll budget for 295+ stores on annual basis, and 3 division offices to achieve company financial expectations. Drove weekly accountability for store payroll spending vs budgeted dollars and hours. Configured workforce management tool to optimize weekly schedules for 20K+ associates ensuring maximized sales and improved customer service. Hired, developed, and led analysts to ensure consistency of staffing and payroll spend; trained field personnel regularly.- Centralized and optimized field payroll budget and scheduling by implementing Reflexis Workforce Management tool, driving on-time and on-budget project with transparent and organized proactive approach to managing risk while ensuring milestones and objectives were completed as planned. - Exceeded project metrics for sales increase and payroll reallocation, delivering +90bps sales lift through improved schedules, 45 bps over project plan. - Implemented robust and dynamic change management plan, ensuring strong organizational buy-in at all levels within organization.- Utilized effective hourly rate forecasting, resulting in 98%+ accuracy on monthly payroll forecasting.- Achieved payroll profitability expectations 8 out of 10 years by flexing payroll budgets based on sales trends.- Streamlined reporting into 2 categories - news and actionable, controlling amount of information distributed to field.- Developed benchmarking for consistent sales per hour expectations across all families of business within store, driving staffing across similar volume bands based on average unit retail, sales per square foot, and number of vendors. - Created matrices based on annual store volume for support positions, including management, streamlining staffing, and allowing for reinvestment of payroll to sales floor. - Established benchmarking metrics for consistent payroll distribution, optimizing full-time (FT) / part-time (PT) ratio. Show less

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  Targeting banking, healthcare, technology, energy or retail industries

  Mar 2017 - Aug 2017

  Workforce mangement professional
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  Truist

  Aug 2017 - now

  Branch banking worforce planning manager