Experience

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  Family & community health associates

  Jun 2004 - Jul 2013

  Director of operations

  I led 55 physicians, pharmacists, nurses, and support workers at six locations. I maximized production by creating policies, managing daily operations, and maximizing supplies and human resources. Negotiating physician malpractice insurance annually showed my money management skills. I saved my financial expertise and negotiated an 8% reduction in 2013 company-wide health insurance premiums, saving thousands.Overseeing physician credentials and licensing verification was crucial. I attentively coordinated insurance network, DEA, and state licensure re-credentialing applications. I coordinated staff recruiting, promotion, and termination with the Medical Director and clinical supervisors, documenting these events. I implemented a state-of-the-art document scanning system that interacted with the EMR to improve operational efficiency. This innovation significantly improved patient data sharing between locations.Additionally, I created a complete employee orientation packet to streamline onboarding. New physicians, clinical and non-clinical personnel had a seamless experience, boosting productivity and engagement. I updated the employee evaluation program to improve performance management and staff development. Managers gave their staff helpful feedback and support by streamlining and deepening the annual review process.Furthermore, I created the company's first support staff training handbook to provide consistent, high-quality service. Managers should improve on-the-job training for new hires, improving service quality. I prioritized employee satisfaction and loyalty. Additionally, I customized employee benefits packages annually to ensure personnel understood their advantages. I also created a formulary-based patient incentive program with the pharmacy manager. This initiative improved patient care and pharmacy services revenue. Show less

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  Wellspan health

  Aug 2013 - Mar 2017

  Senior practice manager

  I seamlessly coordinated and optimized clinical, business office, and administrative processes across two mobile sites and an infusion room. I led 25 clinical and non-clinical healthcare workers. I managed three South Central Pennsylvania counties.My quality control and evaluation processes improved departmental, service line, entity, and system performance. I achieved success in all operational areas by using effective tactics and techniques. I prioritized patient-centeredness. I coordinated on-site operations with departmental and service line leadership to ensure patient satisfaction and safety. This collaboration improved patient care.I worked closely with lead physicians to find and fix issues, manage conflicts, and improve operational efficiency, quality, and safety. We improved performance by building relationships with medical staff.In addition, I was tasked with devising and preparing the annual budgets for the practices. I carefully monitored facility expenses and discovered cost-cutting options by efficiently using people and services. The financial analysis helped me proactively address budget anomalies and take remedial action.I assessed staffing needs, hired and assigned workers, evaluated performance, tested competencies, and educated the team. Excellence and high-quality care were driven by immediate action. In addition, I was tasked with devising and preparing the annual budgets for the practices. I carefully monitored facility expenses and discovered cost-cutting options by efficiently using people and services. The financial analysis helped me proactively address budget anomalies and take remedial action.I assessed staffing needs, hired and assigned workers, evaluated performance, tested competencies, and educated the team. Excellence and high-quality care were driven by immediate action. Show less

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  Penn medicine lancaster general health

  Mar 2017 - now

  Under the direction of the Chief Human Resources Officer, I partner and consult with Executive Leadership and leaders of business units to identify strategic human resource practices and programs which support business strategies and objectives.I provide guidance and recommendations on workforce planning, succession planning and other talent development engagement and retention plans to deliver results. In addition, managing complex employee relations issues requiring consultation with legal, compliance and other areas of business to achieve resolution is part of my daily standard work. In conjunction with other entity leaders, I am actively involved in committees and work groups charged with implementing organizational and departmental improvement strategies. Problem solving using information, policy, procedure, data and compliance information to identify best fit/approach/response to meet the needs of the business while utilizing human capital analytics to improve and influence key decisions and prioritize human capital initiatives. Show less As the Regional Director of Operations for the LGH system, I drive the success of various healthcare facilities and services. My primary focus is optimizing the performance and efficiency of seven primary care physician practices, three regional outpatient medical centers, spearheaded the creation of LGH’s very first Virtual First Primary Care practice and developed and provide oversight for our Centralized Virtual Care Services department. Collaborating closely with Executive Leadership, I contribute to the development and execution of marketing strategies and service programs that not only meet but exceed revenue targets, all while making educated decisions to improve patient care and enhance the overall system.I take pride in establishing a high-performance culture within the region, playing a vital role in the employee lifecycle. This includes screening, hiring, training, coaching, disciplining, and terminating staff members. By fostering a positive work environment and promoting strong teamwork, I aim to overcome obstacles and positively impact co-workers, staff, patients, families, and visitors.Another crucial aspect of my role is resolving various complaints, whether they are from patients, families, employees, the community, or regulatory bodies. I ensure that these complaints are addressed promptly and satisfactorily, always promoting transparent and effective communication channels to resolve issues. I also provide regular updates to all parties involved.Upholding strict adherence to all local, state, federal, and licensing rules and regulations is paramount. This includes maintaining comprehensive compliance with standards such as HIPAA, OSHA, DOH, JACHO, labor laws, and other relevant regulations specific to the LGH system organization's locations.My goal is to drive success, improve patient care, and ensure compliance while fostering a collaborative work environment and delivering exceptional service. Show less

  • Director of Human Resources

    Dec 2023 - now

  • Regional Director of Operations

    Mar 2017 - Dec 2023
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  Delaware valley university

  Mar 2020 - Dec 2022

  Adjunct professor

  I was privileged to spearhead the conceptualization, design, and authorship of a groundbreaking course titled "Ethical, Legal, and Policy Issues in Health Care Administration" for the prestigious Masters in Health Care Management Graduate Program. As the course instructor, I employed dynamic lecturing techniques and skillfully managed virtual, online learning sessions using the cutting-edge Blackboard educational platform. I meticulously evaluated academic skill assessments, providing valuable feedback to the students.To ensure a comprehensive learning experience, I crafted detailed syllabi that aligned with departmental teaching requirements. These syllabi included various components such as reading materials, discussions, written assignments, examinations, and a multifaceted research project.Creating an immersive learning environment was one of my primary goals. I fostered higher-level cognitive development among the students, empowering them to cultivate information literacy and sharpen their problem-solving acumen. I continuously streamlined course materials' organization, preparation, and enhancement to ensure optimal instructional efficacy.Innovative policies were developed and implemented to disseminate course content effectively, maximizing student engagement and knowledge retention. I facilitated vibrant in-class discourse and orchestrated thought-provoking debates, giving students a well-rounded perspective on complex subjects.Collaboration with esteemed adjunct faculty members was crucial in creating an enriching and interactive multimedia curriculum tailored specifically for online instruction. Together, we worked closely to design a curriculum that would enhance the learning experience and provide students with valuable insights into the field of healthcare administration. Show less