Lena Land

Experience

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  Crothall Healthcare

  Mar 2006 - Feb 2010

  Director of Environmental Services

  2006 Crothall Services Group Director of Environmental Services @ Enloe Medical Center, Chico, California • Directed 4 EVS managers and clerical staff, as well, 95 union hourly staff • Served a 365-bed Level I Trauma Center and 25 building campus covering over 1 million cleanable square feet while writing and maintaining an operational budget in excess of 2.5 million dollars.• After 6 months of working with the client and customers I was able to renew a 5yr contract • Reduced work related injuries by 44%. Received award from Crothall VP• Increase customer and employee satisfaction and conflict resolution by 28% within the first year• Worked collaboratively with patient excellence in order to increase HCAPS scores• Budget was stabilized and in the green by end of physical yearCrothall Services Group Area Support Manager for Southern California Market • Supported the EVS business through several startups• Responsible to ensure P&P and SOP were implemented, and staff training was completed and compliance was maintained at 100%• Worked collaboratively with the union and staff during transitions• Train all staff on ARON standards to ensure the areas were running at 100% and documentation was being maintained.Operations Manager @ Alta Bates Hospital, Oakland, California• Managed 3 supervisors and oversight of 100 FTEs in union environment• Successful in implementing the company’s operating systems and programs• Performed quality inspections, inventory/par levels, & budgets• Increased patient satisfaction scores utilizing Quint Studer’s Hardwiring Excellence• Worked collaboratively with patient excellence in order to increase HCAPS scores Show less

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  Xanitos Inc.

  Apr 2010 - Mar 2015

  West Coast Project Manager

  2010 – 2015 Xanitos, Inc. Area Support Manager for Environmental Services• Supported the EVS West Coast business in several transitions• Supported the operations teams through the startups• Reviewed and re-balanced workloads• Provided overall operational support and development of new managers. • Lead several initiatives including the training and implementation of the XRO System throughout the Kaiser Permanente Organization

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  SBM Management Services, LP

  Apr 2013 - Nov 2014

  Program Manager EVS/Compliance

  SBM Site Services Subject Matter Expert for Healthcare • Developed healthcare trainings, EVS P&P, SOP, and TJC assessment for the organization.• Developed the Healthcare operating program.• Synergistic project management with Marketing team, Business development, and IT to create a web performance management tool for the healthcare division • Management of all healthcare portfolio’s to ensure compliance with KPI’s within the healthcare operating program. • Re-balancing of schedules and creating duty list• Leader of SBM’s Healthcare and regulatory training. • Assisted VP and Sales team in building the healthcare portfolios Show less

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  ADNH COMPASS @ Cleveland Clinic Abu Dhabi

  Jan 2016 - Jan 2017

  Director Of Operations

  Multi departments. 10M Managed volume

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  Xanitos Inc.

  Jan 2017 - Oct 2018

  Assistant Director