Ray Ocampo

Experience

• 

  NFN Investments, LLC

  Oct 2008 - Sept 2012

  Property Manager

  • Deployed rental agreements, enforces terms of rental agreements, resolves tenant complaints. • Manage four properties that range from 24 units to 84 units. • Oversaw monthly property budgets between $25,000 to $75,000. • Supervised landscape and maintenance staff of 10 employees. Schedule repairs, unit renovations, negotiates contracts with vendors, regular inspections of properties to ensure a healthy living environment. • Keep properties occupied with qualified tenants through advertising, lead follow up, referral program and daily property showings for prospective tenants. • Directed quality assurance program including internal audits and customer surveys. • Executed eviction notices, procedures and court appearances Show less

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  Multnomah County

  Sept 2012 - Nov 2019

  Administrative Coordinator

  • Complete 20 weekly State Exam Requests to ensure coverage for client's evaluations through the State’s payment system.• Explain billing policies and procedures to providers and clients.• Implement and maintain tracking spreadsheets for monitoring of exams, billing and receipt of psychological evaluations.• Compile data for 100+ clients from multiple tracking systems to assist team with medical information requests• Organized domestic travel arrangements for up to five staff members, including all transportation and hotel stays. • Keep track and monitor employee purchasing cards and make sure that each card is accounted for and that each employee is able to understand the responsibilities, the limitations and how to use the cards. Show less

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  Self Enhancement, Inc.

  Nov 2019 - Mar 2023

  Operations Manager

  • Computer and Technology Liaison between the agency and a Third-Party IT company: Onboard 10 new employees a month with equipment / ID badges and training on Microsoft Office/Teams. Track equipment and technology for 150 employees • Lead and manage operational teams of up to 4 personnel in various scale projects and day-to-day operations• Manage vendor and supplier relationships to ensure delivery of products and services, negotiate pricing and deliverables• Create and Manage email campaigns with MailChimp, tracking donor/volunteer data with Raiser’s Edge Software• Serve as Agency Admin for M365, Adobe, IT Support, Pacific Office Automation, Amazon, Staples, and Verizon• Streamlined new decentralized supplies ordering system with Amazon building approval processes and reconciling resulting in a 75% increase in staff time efficiency • Spearheaded yearly Holiday support for clients: $60,000 worth of food for 400 families, $60,000 of Holiday gifts for 900 kids and $50,000 in gift cards, fostering an environment of collaboration and team spirit across multiple departments• Created Standard Operating Procedures for Agency’s facility and room rentals and reservation system with Outlook Calendar and track transactions with Square online software resulting in increased staff efficiency and a 35% increase in revenue• Administered agency’s transition from Google Suite to Office 365, trained existing Staff on new software• Developed overhaul of phone system to cloud based calling with Ring Central to adapt to more remote workforce• Trained existing staff on new software through both in person and virtual space, increasing staff confidence by 80%• Coordinated with Legacy Health Systems to administer 1,000 Covid Vaccine shots focused on the African American community during the summer of 2021• Project Managed to convert van into a $30,000 Mobile Classroom for outreach for underserved student clients Show less

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  INFUSE

  Mar 2023 - now

  Client Success Expert

  • Built and maintained strong client relationships by understanding their business needs and delivering tailored marketing solutions.• Acted as a primary point of contact for a diverse portfolio of clients, ensuring satisfaction and fostering long-term partnerships.• Analyzed campaign performance metrics to provide actionable insights and ensure clients met their marketing objectives.• Collaborated with internal teams (sales, marketing, and product development) to streamline processes and enhance the customer experience.• Developed and executed account growth strategies, achieving upsell and cross-sell targets.• Proactively addressed and resolved client concerns, ensuring seamless campaign delivery and client retention.• Provided training and onboarding support to help clients maximize the value of INFUSEs offerings. Show less