Eric Brown, PMP, ICP-APM

Experience

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  IBM

  Mar 2000 - Feb 2013

  IBM Global Services SEA&T Program Manager - Boulder Performance Group

  IT Program / Project Manager• Manage multiple/simultaneous Global Services Performance Group projects• Supervise team of eleven IT Architects and IT Specialists • Department Liaison to technical support teams • Create and manage funding documentation for all Performance Group projects• Work closely with all customers to gather project requirements and define scope• Asset Management and tracking of all test lab equipment.IT Project Manager• Managed all phases of multiple internal and commercial development, infrastructure and test engagements from project initiation through project close. • Streamlined test processes to reduce average project duration and cost• Realigned test processes and procedures in response to modified corporate standards• Negotiated use of offshore test environments to accommodate aggressive schedules• Chaired review board to determine eligibility for process and/or standards exceptionsIT Project Specialist • Managed performance/load test engagements for over 80 IBM software applications• Ensured assigned projects teams were in compliance with corporate policies/standards• Motivated the test team to maintain schedules when impacted by unforeseen delays Show less

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  Visa

  Feb 2013 - Aug 2015

  Client Delivery Manager

  CyberSource provides a complete portfolio of services that simplify and automate payment operations. Customers use our CyberSource and Authorize.Net brand solutions to process online payments, streamline fraud management, and simplify payment security.Client Delivery Manger• Successfully build and maintain valued partnerships with fortune 500 customers• Act as lead project manager for product enhancement and maintenance release projects.• Present internal and external reporting to all management including C level executives• Manage outstanding client issues including tracking, escalation, reporting and resolution• Provide risk management and change control oversight including impact assessment, prioritization and client scheduling Show less

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  Welltok

  Aug 2015 - Dec 2017

  Service Delivery Manager

  Welltok's CafeWell Health Optimization Platform provides consumers with personalized Guidance and incentives to optimize their health.Senior Service Delivery / Project Manager• Serve as Senior Project Manager for Welltok’s SaaS wellness platform implementations and post implementation service management• Successfully manage a portfolio of up to 8 unique clients in various states of project implementation• Proven track record of delivering projects on time• Created custom client onboarding process and documentation• Promoted to Senior Service Delivery / Project Manager in 2016 after being recognized by Senior Management as a top performer Show less

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  University of Colorado

  Jan 2018 - Oct 2022

  Sr. Project Manager, University Information Systems
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  Cybersource

  Oct 2022 - now

  Implementation Program Manager, Cybersource - A VISA Company