
Timeline
About me
Proven Technical, QA, and Investigative Skills
Education

Century college
2007 - 2012Computer forensics
Metropolitan state university
2012 - 2014Digital investigative science
Experience

High-tech terry computer services
Mar 2011 - nowMaster technician/owner
Support.com
Oct 2014 - Oct 2015Remote service provider/floor support agentContracted as Tier 2 Tech support for Comcast

Apple
Nov 2015 - Apr 2022Senior advisorSenior Advisor for Applecare. I support Mac+, iOS, Apple Watch, Account Security, and Beats products. I support T1 Advisors and serve as a supervisor escalation point.
Licenses & Certifications

Apple certified ios technician (acit)
AppleJun 2018
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