Experience

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  Packet shaper technologies pvt. ltd

  Jul 2008 - Apr 2009

  Engineer

  Title : Engineer- Technical SupportTenure : Jul’08 – Apr’09• Development of automated predictive dialer based on Asterisk.• Resolves hardware issues and faults occurred during calling process.• Experience on Asterisk, IPBX & IVR platform. • Worked on VOIP for calling process to US and UK including calling card .• Monitoring the billing process through Soft switch• Configuring dialer on network gateways.

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  Nokia siemens networks

  May 2009 - Aug 2010

  Automation engineer

  Nokia Siemens Networks, Noida. Title : Engineer-SurveillanceTenure : May’09 – Aug’10Key Result Areas• Alarm handling/Escalation/Track and troubleshooting. • Alarm monitoring of whole network like cell down alarms etc. • Fault diagnostics & escalation for all BSS faults.• Follow up from BSS, NSS, RF planning and transmission to resolve faults in network. • Generation of Network performance and analysis reports viz.• Daily & Weekly OMCR reports for Monitoring of Key Statistics and then troubleshooting by the help of Raw Statistics.• Monitoring & Fault diagnostic of network KPIs, Network Utilization, Call failure etc Show less

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  Ericsson

  Sept 2010 - Oct 2019

  Title : Manager - Network AssuranceTenure : Sep’15 – Nov’17Project : Aircel & Idea IndiaKey Result Areas• Responsible as FPOC (First Point of Contact) for the customer escalations and service delivery.• Analyzing operational metrics. Work on trends, performance and capacity planning• Escalation handling and ensuring customer complaints are resolved satisfactorily• Preparation of monthly SMR’s and internal process, monthly appreciations of team based on performance. Managing daily dash boards of SLA deviations by taking inputs from audit team. Maintaining the L&CD (learning and competence development) tracker, raising the TNI for (Training need identification) team. • Attending flash calls with customers on weekly basis, resolving all the customer escalation. Show less • Title : Team Lead – Fault Management • Tenure : Sep’10 – Jan’15• Project : Idea India• Managing a team of 12 engineers responsible for 24x7 Operations.• Clear all Network faults raised by NOC engineers.• Fault Analysis & Fault Management for all RAN nodes (Node B & RNC& BSC).• Clear the network faults & Maintain SLA accordingly.• Provide complete online support for any upgrade or hardware migration for RNC and bts.• Handling & determining Hardware & Software faults in various cards (eg. GPB, SPB, TUB, ETMFX, RRU etc.).• Analyse & troubleshoot the ATM & QoS configuration at RNC and Node B end to clear network faults.• Troubleshooting NTP server availability for IP sites.• Preventive & Corrective Maintenance for all RAN Nodes of all IDEA Circle.• Restoration of the system Fault & provide with RCA.• Determining the possible cause of RBS down, investigating for possible transmission or power.• System Backup Transfer for all RAN & NSS nodes including MGW.• Daily/Weekly health checks for all RAN Nodes & KPI report generation & analysis for deviation.• Having proficient knowledge & experience of Ericsson’s CPP, AXE810 & OSS.• Having good experience of GNOC tools like Alex, Remedy, WINFIOL, OSS, Putty etc. Show less

  • Manager Transistion

    Feb 2017 - Oct 2019

  • Manager - Network Assurance

    Sept 2015 - Nov 2017

  • Senior Engineer/Support Specialist

    Feb 2015 - Sept 2015

  • Team Lead / Network Assurance Engineer

    Sept 2010 - Jan 2015
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  Ericsson digital services

  Oct 2019 - now

  Global service delivery manager

  • Responsible for transition and service delivery for Telefonica O2 customer from onshore transition.• Indirect responsible for 100 people associated project with direct Span for 45 people for people Management.• Having on board discussion with Customer CTO and driving the KPI targets with in GNOC function.• Keep track of Risk, issues, SLA and ensure compliance towards set account specific Rule of Engagement• Responsible for end to end service governance for the project, People and harvesting planned efficiencies by automaton and Synergy Show less