Experience

• 

  Cowi

  Mar 2017 - Apr 2023

  System responsible of IT systems (BIM/CAD softwares and monitoring tools).2/3nd line support of CAD/BIM applications.Creating and maintaining software documentation. Managing software packaging and testing process. Administrating software licenses. License usage and invoice report development. Continues improvement and ensuring warranty of departments Power BI setup. Designing and implementing KCS based Knowledge management system and working as a Knowledge manager. Analyzing performance statistics in ServiceNow and presenting them in monthly IPC meetings. Monitor and report on key performance indicators (KPIs)Continually improving and maturing ITIL practices in the organization. Creating ServiceNow/Power BI reports and dashboards. First line support. Resolution of various IT issues.Incident adminstration using ServiceNow.

  • System Responsible / Data Analyst

    Nov 2021 - Apr 2023

  • IT Service Management Specialist

    Jan 2019 - Nov 2021

  • Service Desk Analyst

    Mar 2017 - Jan 2019
• 

  Telia

  Apr 2023 - Sept 2024

  It service manager

  Responsible for ensuring compliance of a catalog of Systems/services.Analyzing various data points to optimize services and plan continues improvements.Monitor and report on key performance indicators (KPIs)Optimizing and managing hardware resources.Collaborating with various parts of the organization and vendors to ensure service availability and performance.

• 

  Blue bridge

  Sept 2024 - now

  Information technology service delivery manager

  Lead a team of Change managers and system administrators to ensure delivery of services to the customer.Manage and propose infrastructure improvement projects.Resolve all internal and client related issues.Ownership of client invoicing and other reporting activities.