Experience

• 

  Cgs romania

  Sept 2006 - Sept 2008

  • Back'up Team Leader

    Sept 2007 - Sept 2008

  • Customer Care Representative

    Sept 2006 - Aug 2007
• 

  Orange

  Oct 2008 - now

  Project Manager for transversal HR projects, that aim to transform the organization byenabling the potential of people, such as: Performance ecosystem, OKRs methodology,Individual & Team Development processes; through HR and business contributors andexperts, find the proper solutions and adoption strategies for the company.The role is responsible for end-to-end transformation projects, starting with defining theneed, design the solution, drive the implementation (new HR tool IT implementation)and change management, with constant contact with stakeholders.Also, as a Strategic Champion, the role I am responsible to constantly adapt our Peoplestrategy and road map, so that we meet the changing realities; define and monitorstrategic HR KPIs in order to work with HR leaders and experts to adjust the outcomesand delivery of strategic initiatives and projects. Show less Coordinating 11 teams in Customer Support Department which assist customers on call and digital channels (emails, chat & social media) and offer technical support for convergent services. Besides the manager activities (planning, organization and coaching) acts as a project manager in transversal projects.Evaluates operational processes and proposes improvement measuresAnalyzing and implementing actions in order to find and correct blocking points which might affect customer experience.Taking part of the project team to launch new products or services and to define and design the support processes. Show less Coordinating 8 teams in Customer Support Department which assist customers on call and offer technical support for convergent services. Besides the manager activities (planning, organization and coaching) acts as a project manager in transversal projects.Evaluates operational processes and proposes improvement measuresAnalyzing and implementing actions in order to find and correct blocking points which might affect customer experience.Taking part of the project team to launch new products or services and to define and design the support processes. Show less Coordinating one of the three Mobile Data teams from Customer Service with 10 members and the Experts Team with Social Media skills consisting of 5 members.Evaluating and improving the procedures and processes of the team. Monitoring the team objectives and set individual plans to reach them. In order to do this I'm using 3 important methods: coaching, task delegation and training plans.Recruiting new team members.Observing online interventions of my team, both internal and external. Show less

  • HR Transformation Lead

    Nov 2021 - now

  • CS Digital & Convergence Operations Manager

    Sept 2018 - Oct 2021

  • CS Technical Solutions Manager

    Sept 2017 - Sept 2018

  • Resourcing Specialist

    Mar 2016 - Aug 2017

  • Mobile Data Team Leader

    Jun 2012 - Mar 2016

  • Corporate Technical Assistance Specialist

    May 2011 - May 2012

  • Mobile Data Executive

    Oct 2008 - Apr 2011