Justin McClung

Experience

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  Farmers Insurance

  Feb 2007 - Jan 2016

  • Co- Creator and operator of the Virtual Inspection Center.• Investigate, confirms coverage, determines liability, establishes damages, reports status and negotiates the settlement of assigned cases.• Estimates the cost of repair or replacement of damaged or stolen property and vehicles.• Determines and reports on subrogation potential. Initiates the sale of salvage vehicles, personal property, and miscellaneous salvage items. Reports theft, fraud, and arson losses as required to state and industry agencies.• Certified Exotic car specialist for the Central Zone. • 2014 Passion for Excellence Nominee - 2012 Compliance Legend - Three time Superior Service Award recipient Show less Controls risk acceptance, improvement, declination, cancellation, rate administration, premium development and premium collection. Manages and directs activities involved in servicing insurance products including customer and agent’s contacts, policy changes, and policy inquires. Maintains thorough, up-to-date, working knowledge of established procedures, methods, contractual provisions, and regulatory requirements.Maximizes customer experience for agency force and clients by identifying, understanding, and resolving their inquiries. Responds to inquiries from Farmers Insurance agents, lien holders, and policyholders.Six Sigma Yellow and Green Belt CertificationMember of the Employee Engagement Committee and Catastrophe Corps Volunteer Show less

  • Automotive Claims Adjuster

    Mar 2007 - Jan 2016

  • Personal Lines Underwriter

    Feb 2007 - Jan 2009
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  Snapsheet Inc

  Jan 2016 - Nov 2017

  Technical Trainer

  • Established standard operating procedures for virtual vehicle estimating. • Estimates the cost of repair or replacement of damaged or stolen property and vehicles.• 60/40 Travel plan training new hires in Total Loss and Estimating . • Created training material for numerous Insurance Carriers • Estimator, Supplement adjuster, Supervisor and Trainer

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  Ford Motor Company

  Dec 2017 - Jan 2020

  Field Service Manager

  • Manage complex insurance claims in a key-pointed area, work independently, schedule appointments and travel throughout key-points (which in some cases covers multiple states) to service customers and investigate insurance claims.• Review claims queue daily for new claims, make the initial contact with the dealer or lessee to discuss the loss details and address any questions or concerns regarding the claim.• Negotiate repair costs with body shops and complete an independent, fair and accurate, damage repair estimate ensuring that the estimate complies with industry standards and state mandated fair claims practices.• Negotiate settlements with body shops, and dealership management.• Remain on-call for CAT/Storm losses and be prepared for extensive travel away from home for extended periods of time. Show less

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  Farmers Insurance

  Jan 2020 - Mar 2021

  Automotive Claims Adjuster

  • Investigate, confirms coverage, determines liability, establishes damages, reports status and negotiates the settlement of assigned cases.• Estimates the cost of repair or replacement of damaged or stolen property and vehicles.• Determines and reports on subrogation potential. Initiates the sale of salvage vehicles, personal property, and miscellaneous salvage items. Reports theft, fraud, and arson losses as required to state and industry agencies.

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  Red Box Restoration

  Mar 2021 - now

  Founder

  www.redbox-restoration.com