Dragos Baltag

Experience

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  Self Employed

  Aug 2005 - May 2008

  Owner

  Recruiting personnel, project organization and coordination of teams up to 20 people in the entertainment business - assembly of metal and electrical structures (audio, video, lights) and Security Services during concerts and major events.

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  Elmarx Italy

  Sept 2010 - Oct 2010

  Internship

  Supply management, basic accounting, Customer service, evaluation and monitoring of different projects, registration of movements of stock, data processing and interpretation.

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  Stefanini

  Jun 2011 - Jul 2017

  Responsible for maintaining and implementing all aspects of the quality processes on different projects. Handle customer complaint situations, analyze the activity/performance of the agents and providing feedback.Key responsibilities:- Call monitoring for technical multilingual projects- Ticket monitoring for technical projects;- Evaluating and developing team members through remote and side by side call quality monitoring and givingconstructive feedback in the monthly meetings performed with each agent;- Analyzing and providing feedback on complaints and quality checks to the agents and client;- Analyzing and providing feedback on surveys to the agents, users and client;- Generating periodic reports for the management team;- Analyzing the trends and take corrective actions regarding the Quality issues- Ensuring procedures are followed in accordance with Stefanini quality standards and work instructions;- Coaching and training new Quality Specialists for other projects within the company Show less IT Support for Hardware, Software, Network and Account Administration. Customer Service:- Troubleshoot hardware, software and network related issues;- Provide restorative or maintenance actions to resolve end-user issues;- Assist with defining and documenting knowledge base articles;- Assist with special project work as needed;- Escalate problems to the next level of support when necessary;- First level agent training and assistance;- Creating reports and offering feedback;- Daily verification and re-assignment of tickets;- Assisting first level agents with troubleshooting and handling critical / non-critical issues;- All the support has been provided in Italian and English Show less

  • Quality Specialist

    Dec 2013 - Jul 2017

  • IT Helpdesk Technician

    Jun 2011 - Nov 2013
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  Luxoft

  Jul 2017 - now

  Testing the front camera of the vehicles:- Lines detection, lane departure warning and lane keep assist specialization.- Performing tests for the camera software in relation to the customer requirements and EURO NCAP rules.- Presentation of the system tests for internal and external customers.- Analyzing CAN network signals on the vehicle and computer (car emulation).- Performing manually test cases for the new software versions on test bench and in the car;- Participation on test drives;- Analyzing of Technical Functionality Specification (TFS) and Costumer Requirement Specification(CRS) documents;- Creation, verification and reproduction of tickets according to the TFS and CRS documents Show less

  • Configuration Manager

    Jun 2019 - now

  • Test Engineer

    Jul 2018 - May 2019

  • Process Engineer

    Jul 2017 - Jun 2018