Jacqui Bridger

Experience

• 

  Royal Australian Air Force

  Apr 1998 - Apr 2005

  Operations Officer
• 

  NAB

  Jan 1999 - Jan 2016

  In this role I managed customer relationships and identified opportunities to grow our client base with a variety of product offerings as well as mentoring and supporting staff to achieve their potential.Additional Responsibilities• Managed customer relationships and met clients’ financial needs by providing a holistic financial service solution.• Identified opportunities and provided the following services: Wealth Management, Wealth Protection, Asset Finance, Asset Protection, Trade and Debtor Finance, Commercial Bills and Business Mortgages and Business Management Consultation.• Identified new business and referral opportunities by establishing and developing both internal and external networks with Brokers, Accountants and Mobile Bankers.• Managed a portfolio of clients focussing on sales growth, risk management, cost effectiveness, customer relationships and satisfaction.• Coached, developed and mentored junior managers and direct reports, sharing experience and skills.• Supported change and innovation in line with the business strategy.Notable Achievements • Consistently achieved between 100 per cent – 150 per cent of set KPIs.• Developed and coached Business Banking Assistants to improve their skills and work output and successfully turned them around from low performing Assistants to top performing.• Successfully coached three restaurant businesses in Fremantle to grow and expand their businesses financially using alternative cashflow solutions. Show less In this role I developed new business and built relationships with Finance Introducers, Australian Defence Force (ADF) as well as internal stakeholders and the Branch network.Additional Responsibilities• Built capability within the team, coaching in specific areas of risk, credit and lending principles, relationship development and customer connections.• Led and managed change, restructuring the team from eight members down to five.• Led and embedded the NAB internal strategies. • Promoted NAB products and services and the NAB brand overall through the delivery of external and internal presentations.• Established and implemented frameworks for effective and efficient onboarding of Tellers, Relationship Bankers and Branch Managers.• Facilitated induction and training workshops.Notable Achievements• Successfully restructured a non-performing Acquisition team of eight into a performing team, with all five team members achieving 100 per cent – 150 per cent of the home lending drawdown target.• Transformed the culture of the sales team into a high performing sales team.• Developed and implemented a 6–12-week onboarding programme for all new team members, which onboarded new staff more efficiently, leading to quicker sales success, staff progression and employee satisfaction. Show less This role provided me with the opportunity to build and develop relationships with highly valued customers, business customers, personal customers and niche markets.Additional Responsibilities• Achieved team results whilst providing exceptional customer service and managing compliance and risk effectively.• Drove high performance through reward and recognition, addressing issues of low or non-performance.• Managed resources effectively by implementing succession planning and fostering talent.• Implemented and led change for improvement. Mentored and coached peers and junior leaders.• Held various roles including Agribusiness Analyst, Personal Banker, Rural Branch Manager and Business Banking Manager. Show less

  • Business Banking Manager

    Jan 2012 - Jan 2016

  • Sales Manager, Acquisition & Alliances | Onboarding & Capability Manager

    Jan 2011 - Jan 2012

  • Branch Manager & Relationship Management (Various NAB stores)

    Jan 1999 - Jan 2011
• 

  Business Chicks Australia

  Jan 2010 - Jan 2016

  N/a
• 

  Aussie

  Feb 2016 - Dec 2021

  Regional Sales Leader | WA Recruitment Manager (to June 2020)

  I lead sales and recruitment functions within the WA market including driving sales initiatives and training and mentoring new sales professionals. Additional Responsibilities• Building and developing relationships with key stakeholders including, Business Referral Partners, Mobile Brokers and Franchisees.• Collaborating with the Marketing Manager to incorporate the marketing strategy and create and drive sales initiatives.• Influencing individual business owners in strategic marketing and business development.• Building team capability through ongoing coaching and development specifically in risk, credit and lending principles, relationship development and customer experience.• Transforming the culture of a group of individual business owners into a high performing sales and customer centric team.• Inspiring and leading change, implementing strategies to maximise sales achievements.• Establishing and implementing frameworks to onboard and develop various levels of salespeople.• Facilitating inductions, training workshops and webinars.• Recruiting and training new and experienced sales professionals.Notable Achievements• Winner for Better Business Mentor of the Year 2021.• Finalist for Better Business Mentor of the Year 2020 and 2021.• Finalist for MFAA Business Development Manager of the Year 2020 and 2021.• Finalist for Mentor of the Year for the Australian Broking Awards 2021.• Nominated for Mentor of the Year, Women in Finance 2021.• Successfully transformed the team culture, driving team collaboration during a time of economic environmental challenges to create a high performing result-driven team.• Grew the sales team by 25 per cent in six months from July 2019 to December 2019.• Awarded Team Member of the Year, by Aussie nationally for collaborating and supporting all business units during times of adversity.• Drove sales success to achieve an 8.4 per cent uplift on the team’s sales outcomes Year on Year. Show less

• 

  Mortgage Choice

  Jan 2022 - now

  Franchise Development Manager

  Coach, mentor and advise Franchisees and their staff supporting them to develop and grow their business during transformation and migration to one united business unit. Train and educate Franchisees and their teams to effectively utilise integrated systems, platforms and business processes.