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Rahul Deshpande

Rahul Deshpande

Network Engineer

Followers of Rahul Deshpande2000 followers
location of Rahul DeshpandeMumbai, Maharashtra, India

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  • Timeline

  • Skills

    Telecommunications
    Product management
    Customer lifecycle management
    Team management
    Gsm
    Mobile devices
    Vendor management
    Business development
    Crm
    Competitive analysis
    Marketing
    Product marketing
    Management
    Customer relationship management
    Service delivery
    Cdma
    Wireless
    3g
    Strategy
    Business strategy
    Account management
    Key account management
    Leadership
    Customer experience
    Product lifecycle management

  • About me

    Digital Marketing & CX Professional with core competencies in generating valuable insights through Analytics & Consulting for enhancing Customer Experience & increasing Customer Value. Diverse experience & proven expertise after having worked with some of the leading organizations in emerging markets of South & Central Asia as well as Africa. Consistently demonstrated abilities to strategize new business opportunities, implement new business models & manage large, multi-cultural teams spread across geographies. Dependable leader & team player with a proven track record of over 18 years in Telecommunications & Information Technology industries. Currently pursuing a PhD with a research focus on consumer habits and the impact of customer experience on buying behaviour.

  • Education

    • Texas Tech University

      2003 - 2005
      Master of Business Administration (MBA)

    • Southern Methodist University

      -
      Master of Science (M.S.) Telecommunications

    • University of Mumbai

      -
      Bachelor of Engineering (B.E.) Electronics and Telecommunications

  • Experience

    • Ramco Systems

      Jun 2000 - Jun 2001
      Network Engineer

    • Southern Methodist University

      Aug 2001 - Apr 2003
      Library Assistant

    • Covenant Health

      Oct 2003 - Aug 2005
      Financial Analyst

    • Texas Tech University - Rawls College of Business

      Jun 2004 - Apr 2005
      Graduate Teaching Assistant

    • Reliance Communications

      Sept 2005 - Mar 2007
      National Product Manager - Usage & Retention

    • Tata Tele Business Services

      Mar 2007 - Oct 2009

      • Manager - Branded Retail Sales & Operations

        Apr 2009 - Oct 2009

      • National Product Manager - Acquisition, Usage & Retention

        Mar 2007 - Mar 2009

    • Telenor

      Nov 2009 - May 2012

      • Head - Customer Life cycle Management

        Jun 2011 - May 2012

      • Sr. Manager - Pricing & Revenue Planning

        Nov 2009 - May 2011

    • Flytxt

      Jun 2012 - Nov 2016

      • Associate Vice President & Head of Global Marketing Services

        Oct 2015 - Nov 2016

      • GM & Account Director

        Oct 2014 - Sept 2015

      • Principal Marketing Consultant - Customer Value Management - South Asia & Africa

        Jun 2012 - Sept 2014

    • Customer Centria

      Mar 2017 - Oct 2019
      Vice President - Customer Excellence & CoE

    • Narsee Monjee Institute of Management Studies

      Nov 2019 - Oct 2021
      Assistant Professor Of Marketing

    • Customer Centria

      Jul 2022 - now
      Vice President - Partner & Client Success

  • Licenses & Certifications

    • Research Methodology, Publication and Ethics

      Ramaiah Public Policy Center in Collaboration with Elsevier
      Jul 2020

    • Digital Age Education: Pedagogy for Online Teaching, Learning And Evaluation

      Amity School of Business
      Jun 2020

    • Design Thinking for Innovation

      University of Virginia Darden School of Business
      May 2020
      View certificate certificate

    • Design Thinking

      ICFAI Foundation for Higher Education, Hyderabad
      Jan 2021

    • Digital Marketing Certified Associate

      Simplilearn
      Jan 2017
      View certificate certificate

    • Effective Teaching-Learning in Higher Education

      Jain (Deemed-to-be University)
      May 2021

    • Structural equation modelling

      Manipal Academy of Higher Education
      May 2021

  • Honors & Awards

    • Awarded to Rahul Deshpande
      Best Research Paper 7th Somaiya International Conference on Technology and Information Management Apr 2021 Title: Extension and Integration of Information System Success and Customer Experience Model: Need & Significance for MOOCCo-Authors: Prof. Jinal Shah & Dr Monica Khanna.The paper investigated the quality and experience factors influencing MOOC success using a cross-sectional design. Partial Least Square- Structural Equation Modelling technique was used for analyzing 227 responses. The outcomes demonstrated that experience influenced MOOC system use and satisfaction, system… Show more Title: Extension and Integration of Information System Success and Customer Experience Model: Need & Significance for MOOCCo-Authors: Prof. Jinal Shah & Dr Monica Khanna.The paper investigated the quality and experience factors influencing MOOC success using a cross-sectional design. Partial Least Square- Structural Equation Modelling technique was used for analyzing 227 responses. The outcomes demonstrated that experience influenced MOOC system use and satisfaction, system quality influences satisfaction but did not support the use, and information quality does not significantly impact usage and satisfaction. These findings will help the MOOC platform providers, facilitators and other stakeholders design and improve the MOOC's success and effectiveness. Show less
    • Awarded to Rahul Deshpande
      Employee of the Year Flytxt Mobile Solutions Jul 2013