Daniel Hays

Experience

• 

  US Navy

  Feb 2003 - Feb 2008

  Petty Officer Third Class

  Security professionals in America’s Navy – also known as Masters at Arms (MAs) provide security, implement policy and preserve stability within the Fleet. They’re equipped with the latest law enforcement tools and techniques for keeping the peace. Responsibilities: • Conduct security patrols and interdiction.• Conduct Customs operations.• Security patrols.• Access and entry control operations.• Aircraft and flight line security operations.• Law enforcement operations.• Provide protective service to high-ranking dignitaries and government officials.• Physical security inspections.• Preliminary investigations into UCMJ violations.• Dispatch security enforcement team to a range of incident types• Control and Monitor CCTV and Motion alert systems• Complete Documentation of shift activities• Maintain Watch coordination and post rotations for a team of 25 Sailors• Maintain inventory and active reporting logs• Duty Armory Certified• Documented, Maintained and issued service weapons for more than 30 Sailors• Cleaned all weapons routinely and checked for function• Responsible for safety training• Inventoried more than five hundred weapons and over ten thousand rounds of ammunition as well as MCU2P Gas masks and other duty gear• Expert Rifle Medal Awarded• Expert Pistol Medal Awarded• Good Conduct Medal Awarded• Community Service Oriented Show less

• 

  DISH TECHNOLOGIES, LLC

  Feb 2008 - Apr 2017

  Engineering Technician III

  Design, implement and maintain all video and audio compression systems needed to support customers. Compression engineers work across multiple departments to resolve concerns with audio and video quality, signal handling, encryption, specialized hardware and transmission. This compression group maintains system excellence in the design, build out, and implementation of all a/v transport systems at EchoStar. Responsibilities: • Video encoding and multiplexing infrastructure and work to ensure content quality meets or exceeds specifications and customer expectations.• System design, with consideration to physical, logical and operational implications• Coordinate training for any managed systems • Establish, plan, communicate, and execute all project deliverables with deadlines to meet project timetables. • The development and communication of operational and/or system changes• Scheduled resolution of any ongoing non customer impacting matter• Post impact analysis to identify similarities and/or recurrences in events to better respond to trends. • Research new technologies and specifications for how they may apply to the compression systems.• Perform Intrusive Maintenance on department systems• Research past events and acquire information for a final analysis• Work effectively with cross-functional teams in a highly dynamic work environment.• Read; interpret and create/update documents such as operating and maintenance procedures, system documentation, technical manuals, system diagrams.• Review and Approval of all developed Standard Operating Procedures and Configuration Change Requests• Develop and evaluate Change Configuration Requests, System Diagrams, and other technical documentation for all compression systems and functions.• Write routine reports and correspondence.• Planning and scheduling configuration change maintenance for all platforms. Show less

• 

  Amazon

  May 2017 - Mar 2018

  Business Continuity Analyst

  • Provided regional, localized crisis management coordination and facilitation to over 3700 sites globally.• Coordinated and facilitated the crisis management response to significant Workplace Incident Management events.• Successful alarm monitoring and troubleshooting for all sites globally while ensuring regional response to such.• Provided exceptional crisis management coordination and facilitation in response to multiple incidents involving Fire, Evacuation, Severe Weather, Active Shooter and the like.• Maintaining and improving procedures and contact records while training team members regarding best practices.• Case management and data metrics retention. Show less

• 

  Amazon

  Dec 2019 - now

  • Successfully launched On-Road Incident Reporting for all non-life safety events impacting last mile delivery services in North America. Disseminated 278+ incident reports to the Delivery Service Providers in US, CA and Mexico.• Redesigned standard work by establishing a standard work flow (case intake and output) using Asana to create future KPIs for a team of nine (9) Logistics Specialists and one (1) Area Manager while establishing a basis for metrics in order to assist with individual progression.• Led the team in customer feedback outreach and documentation. This feedback was documented and utilized in support of process improvement initiatives for multiple projects impacting Last Mile Delivery Programs.• Proactively partnered with leadership through weekly and monthly meetings with stakeholders to understand business challenges and growth objectives in order to present a more customer centric environment.• Led multiple teams to establish standard work cadence department wide by utilizing strengths of supporting teams.• Worked with operations teams to problem-solve and design technology solutions for Amazon's Logistics network.• Leading a group of specialists while maintaining customer satisfaction scores above 80% with a WoW average of 86.7%.• Identified risks within standard work and created a Process Improvement initiative to review all processes and training materials. Show less • Drove global crisis management coordination and facilitation for over 80 active Life-Safety events per shift. • Responsible for coordinating with stakeholders comprised of senior leadership, Incident Commanders, Legal, Internal/External Communications, Workplace Health and Safety and Human Resources through life safety events on a global platform for over 40,000+ in-progress incidents. • Responsible for establishing COVID-19 reporting and data retention practices for over 1700 sites globally. This also attributed to a further refined search of each case while maintaining over 90,000+ cases through to completion. • I was the COVID-19 case intake and response subject matter expert and designed multiple standard operating procedures while following WHS direction.• Designed and implemented the Consolidated Contacts tool for disseminating communications. This required the use of multiple stakeholder groups developed by internal tools. This tool shaved 72 seconds off of each notification saving 1,375.6 hours and counting (based on 68,780 incidents globally). I was solely responsible for training 80+ personnel in using the tool. • Redesigned 26 Standard Operating Procedures for readability/process improvement. After launching the new formatting, I had saved 433 hours of time on task. • Led 24+ analysts in maintaining life safety initiatives regarding Last Mile Delivery for in-progress incidents.• Coordinated efforts to obtain cross-team functionality by insisting on higher communication standards amongst leaders across shifts while documenting events. • Adjusting and maintaining Key Performance Indicators (KPIs) based on time and accuracy of information disseminated to stakeholders. Conducting KPI supported performance reviews and 1:1s for 26+ associates. Show less

  • Sr. Escalations Engineer

    Oct 2024 - now

  • Escalations Engineer II

    May 2022 - Oct 2024

  • Program Manager II

    Jul 2021 - May 2022

  • Business Continuity Manager

    Dec 2019 - Jul 2021