Lori Krugman

Experience

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  TrialGraphix

  Jun 1995 - Sept 2013

  Director of Operations

  Held progressively senior roles from 1995-2013Design Director (Atlanta, GA)Director of Operations (Atlanta, GA)VP of Operations (New York, NY)Training Department (Miami, FL)Workflow Coordinator/Copy Editor/InfoDesign Consultant (Atlanta, GA)Simplified complex legal concepts by developing clear and compelling demonstrative exhibits for courtroom presentations. Collaborated with Am Law 100 legal teams to recommend the most effective and persuasive visual presentation methods and contributed to success by supporting counsel on thousands of cases across virtually every area of litigation. Secured multimillion-dollar contracts by negotiating in highly competitive situations. Managed operations by overseeing internal teams and managing outside vendors. Supported growth by driving business development efforts to meet and exceed annual sales goals.Fostered collaborative work environment and empowered teams to attain peak performance.Managed concurrent high-profile onsite teams supporting large-scale, national litigation.Relocated by leadership to lead the company’s flagship office to hire and onboard 40+ new team members and manage physical space renovation.Hired and trained new team members nationwide in various roles across the organization.Oversaw daily workflow processes and managed multiple time-sensitive projects and client expectations in an extremely high-pressure environment. Show less

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  KPMG US

  Jan 2014 - now

  Associate Director, Creative Services

  As a leader, my most recent accomplishment was to drive the transformation of our creative organization from a traditional project execution model to an in-house creative agency, supporting 30,000 internal stakeholders and delivering over 10,000 projects annually. Enhance customer experience by developing internal communications related to the transition to a new and dynamic support model in order to obtain stakeholder buy-in. Develop innovative solutions by conceptualizing various strategies to increase operational effectiveness. Refine processes by directing workflow/project management, quality assurance, automated technologies, and operational efficiencies. Tapped as subject matter expert for external client engagement in the healthcare space. Deliver innovative business solutions by making strategic decisions to turn problems into viable solutions for the enterprise. Optimize financial success by analyzing metrics, reporting, and data to balance resources to meet changing organizational needs.Maximized operational effectiveness by overseeing field operations activities as part of senior leadership team. Enhanced performance by providing governance over onshore and offshore graphic design, print production, editorial, and document processing shared services for audit, tax, and advisory functions.Improved team productivity by providing performance management, guidance, training, and direction for approximately 60 remote team members.Achieved enhanced creative value in top-tier projects by leading a dynamic team of 21 creative professionals, including four managers, to consistently deliver high-quality work that aligns with the firm’s brand standards.Implemented “Direct-to-customer” model connecting internal clients with offshore resources, streamlining workflow for processing quick-turn transactional project requests.Led healthcare engagement advisory team by presenting innovative graphics processes that streamlined workflows. Show less