Juliany Moraes

Experience

• 

  Luft Logistics

  Jan 2015 - Dec 2015

  • Efficiently manage the Director’s electronic calendar, prioritizing and reallocating appointments as needed to ensure optimal time management and productivity. • Oversee the Director’s office systems, including comprehensive data management, filing, and record maintenance, ensuring seamless organization and accessibility. • Maintain and update detailed records of the Director’s professional contacts, facilitating smooth communication and relationship management. • Support the Director in research, follow-up actions, and task completion on key matters, proactively managing deadlines, tracking responses, and ensuring timely follow-through. • Prepare and produce high-quality documents, briefing papers, reports, and presentations for the Director, ensuring clear and professional communication. • Coordinate and organize meetings, managing logistics and ensuring smooth execution. • Provide professional meet-and-greet services for visitors at all levels of seniority, ensuring a positive experience for key stakeholders. • Oversee and manage all incoming and outgoing correspondence, ensuring timely distribution and follow-up. • Execute any additional administrative or operational tasks as required, providing flexible and responsive support to meet the Director’s needs. Show less • Manage and maintain comprehensive logistics databases, ensuring accurate entry of logistics-related data to support efficient operations. • Prepare detailed operational reports, providing key insights to inform decision-making and improve logistics performance. • Conduct in-depth analyses of logistics processes, identifying opportunities for optimization and streamlining workflows. • Provide continuous analysis in critical areas such as transportation costs, parts procurement, back orders, and delivery processes, supporting cost-saving initiatives and process improvements. • Collaborate with logistics management teams to enhance service levels, maintain supply chain efficiency, and minimize operational costs. • Ensure all logistics records are maintained in strict compliance with corporate policies and standards, guaranteeing accuracy and transparency. • Utilize web-based logistics information systems to remotely monitor and track the flow of vehicles, inventory, or containers, ensuring real-time visibility and control over logistics operations. Show less • Contribute to the development and monitoring of Key Performance Indicators (KPIs), sending daily reports to support activity management, effectiveness analysis, and resolution of disputes and demands. • Provide operational support for delivery monitoring, routing, planning, and performance reporting to ensure accurate control, analysis, and transportation of goods. • Coordinate internal audit programs, evaluating systems and procedures related to quality management, identifying non-conformities, and providing guidance on the correct interpretation and application of standards and procedures. • Track and follow up on audit recommendations, verifying the implementation of corrective actions to ensure compliance and process improvement. • Assist managers and facilitators in implementing the Quality Management System, ensuring adherence to established standards and best practices across the organization. • Maintain and oversee the control of quality records, ensuring all documentation is accurate and in compliance with regulatory and corporate policies. Show less

  • Director Personal Assistant

    Sept 2015 - Dec 2015

  • Administrative Projects and Process Assistant

    Jun 2015 - Sept 2015

  • Quality Control Team Lead

    Jan 2015 - Jun 2015
• 

  LVMH

  Dec 2015 - Apr 2019

  • Educate customers, merchants, and distributors on product advantages and unique selling points, ensuring a thorough understanding to maximize product value and engagement. • Facilitate leadership meetings to evaluate performance, synchronize with organizational goals, and spotlight strategic areas for business growth. • Provide continuous mentorship and guidance to both new and seasoned Sales Associates, cultivating a performance-driven culture focused on development and success. • Design and implement tailored sales training programs to strengthen team skills and boost overall sales effectiveness. • Advocate for exceptional retail standards and unparalleled customer service, ensuring the sales team consistently surpasses goals and delivers superior experiences. • Evaluate consumer behavior insights to adjust product positioning, ensuring strategic alignment with market trends and evolving customer needs. • Execute regular store audits to maintain operational excellence, visual appeal, and adherence to corporate standards. • Manage merchandise flow and ensure compliance with visual merchandising strategies to create an engaging and impactful store environment. Show less • Educate and engage customers, merchants, and distributors on product offerings, ensuring a deep understanding of key features and benefits to drive product adoption and satisfaction. • Lead regular leadership meetings to review team performance, align with business objectives, and identify strategic areas for growth and improvement. • Mentor and develop both new and existing Sales Associates, supporting their professional development and enhancing overall sales effectiveness. • Recommend and implement focused sales training programs to refine techniques, improve productivity, and contribute to team success. • Ensure the highest retail standards and exceptional customer service by training the sales team to consistently exceed sales targets and customer expectations. • Analyze consumer behavior trends to optimize product positioning and refine market strategies for improved competitive advantage. • Conduct regular operational audits to ensure store functionality and visual appeal, maintaining a high standard of presentation and operational efficiency. • Oversee merchandise management and lead visual merchandising efforts to ensure a cohesive, engaging, and impactful in-store experience. Show less

  • Promotional Ambassador

    Oct 2016 - Apr 2019

  • Retail Specialist

    Dec 2015 - Sept 2016
• 

  MSC Cruises

  Dec 2019 - now

  As the Cruise Sales Manager onboard MSC Cruises, I lead the Future Cruise Sales Program, ensuring the seamless execution of sales strategies and alignment with company brand standards. My role focuses on driving revenue growth, developing high-performing teams, and consistently meeting ambitious sales targets in a fast-paced environment. • Spearhead the Future Cruise Sales Program, driving revenue growth by executing strategic sales initiatives and ensuring full alignment with MSC’s brand values and operational standards. • Lead the development and implementation of training programs for sales teams, enhancing their product knowledge, customer service skills, and sales effectiveness. • Set, monitor, and adjust sales objectives based on key performance indicators (KPIs), consistently optimizing promotions for future cruise bookings to exceed revenue goals. • Analyze sales data and KPIs to uncover opportunities for performance improvement, leveraging advanced analytical skills to make data-driven decisions. • Foster a positive and engaging work environment that encourages collaboration, team development, and consistent achievement of both sales and operational targets. • Utilize strong communication and customer relationship management skills to enhance the onboard guest experience and promote long-term loyalty. • Leverage deep knowledge of MSC’s product offerings, pricing strategies, itineraries, and promotional guidelines to provide informed recommendations to both guests and team members. • Effectively multitask within a dynamic, high-pressure environment, balancing the needs of guests, the team, and operational demands. • Ensure full proficiency in the company’s reservation systems, maintaining accuracy and adhering to best practices for seamless booking processes. • Collaborate with cross-functional departments, to align sales efforts and ensure the consistent achievement of revenue targets. Show less • Proactively inform and engage onboard guests about future cruise opportunities, delivering outstanding service while showcasing the advantages of booking during their current voyage. • Assess the success of marketing campaigns, offering data-driven insights to guide and refine future promotional strategies. • Examine sales trends and market conditions to uncover growth potential and identify areas for operational enhancements. • Compile detailed sales reports that include performance analysis, market insights, and actionable recommendations for improving sales tactics. • Establish clear sales objectives, monitor achievements closely, and ensure sustained progress toward meeting business targets. • Equip the team with comprehensive expertise in cruise offerings, including product details, pricing models, contractual terms, and promotional opportunities, to bolster sales efforts. • Master the company’s reservation platform, guaranteeing precision in all bookings while adhering to best practices and protocols. • Act as the go-to problem-solver for guest inquiries, delivering exceptional customer care and ensuring a seamless booking process. • Engage in sales training and team discussions to implement the most effective sales strategies and provide guests with accurate, up-to-date information. • Ensure the consistent availability and prominence of promotional materials such as flyers and brochures, while effectively managing stock levels of marketing assets. • Create and deliver persuasive presentations on upcoming cruises and destinations, designed to captivate and motivate potential customers. • Partner with cross-functional teams in marketing, operations, and other departments to align efforts and boost revenue generation. Show less

  • Cruise Sales Manager

    Oct 2023 - now

  • International Cruise Consultant

    Dec 2019 - Oct 2023
• 

  ICTS Protiviti

  May 2021 - Sept 2021

  Business Development Consultant

  • Deliver in-depth client consultations, crafting customized strategies that align with their specific goals and expectations. • Steer complex negotiations to enhance sales outcomes and secure contracts with maximum efficiency. • Actively scout and engage new prospects, capitalizing on emerging market opportunities to drive business expansion. • Foster long-term client loyalty by nurturing relationships with both new and existing customers, while managing contract extensions and renewals. • Oversee the entire sales funnel, ensuring smooth transitions from prospecting through to successful deal execution. • Develop comprehensive technical and commercial proposals, ensuring they meet both client specifications and company targets. • Evaluate potential business risks and pinpoint areas for operational enhancement, optimizing overall effectiveness. • Offer clients forward-thinking, solution-oriented recommendations that directly address their business pain points. • Identify avenues for revenue growth, leveraging cross-selling and upselling opportunities to increase profitability within the current client base. Show less