Amr Fouda

Experience

• 

  Mantrac Egypt

  Dec 2006 - now

  - Organize and supervise the activities and work of a small team of subordinates to ensure that all work within a specific area of activity is carried out in an efficient and procedural compliant manner- Process continuous enhancement, searching for preventive procedures to prohibit the frequent of problems- Managing the new acquired locations for IT requirements (LAN, AP, UPS, etc.) and following up with contractors & consultants- Involvement in new products or services implementation and suggests changes to them if required for better user experience - Responsible for Documenting, tracking and monitoring work orders to ensure accurate and timely resolution.- Provide network related support to users further to requests for new connections or modifications to existing network connections- Provide basic file server management services. Provide e-mail administration support to users. Undertake administrative duties as directed by superiors- Provide maintenance and User support of data warehouse system. Maintenance of other PC based systems. Prepares various standard statistical reports and other documents- Assist in the preparation of User Guide and Training Manuals and provide user training of systems.- Participate in user support, by reviewing user requirements, commenting on the method/nature of implementation and undertaking the necessary program modifications as directed- Act as a member of project team, undertaking maintenance tasks. Liaise with users on systems for which he has a particularly strong knowledge. Manage back up needs and tests data link performance and requirements to support remote system users.- Provides maintenance and support for upkeep, upgrade and relocation of computers and peripherals for department users- Manage the incident life-cycle, including closure and verification as per ITIL V3- Maintain the inventory for all computing assets in the department- Prepare basic technical documentation to agreed standards عرض أقل

  • IT Manager

    Jun 2023 - now

  • IT HelpDesk Support Supervisor

    Jan 2013 - May 2023

  • HelpDesk Senior Engineer

    Jan 2010 - Dec 2012

  • IT Helpdesk Coordinator

    Jan 2009 - Dec 2009

  • IT HelpDesk Engineer

    Dec 2006 - Dec 2008