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Vipin Unnikrishnan

Vipin Unnikrishnan

Network Support Executive

Followers of Vipin Unnikrishnan553 followers
location of Vipin UnnikrishnanDubai, United Arab Emirates

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  • Timeline

  • About me

    Senior Technology Manager at HSBC | Strategic IT Program-Project Delivery | Technology Service Management | Operational Excellence | Problem Solving | Double Gold Medallist - MBA SP JAIN | Product Owner (PSPO) Certified

  • Education

    • St John the Baptist High School

      -

    • SIES Graduate School of Technology

      2002 - 2006
      Bachelor in Engineering Electronics and Telecommunications

    • Kelkar College - Mumbai

      2000 - 2002
      Physics,Chemistry Maths

    • SP Jain School of Global Management - Dubai, Mumbai, Singapore & Sydney

      2021 - 2023
      Executive MBA - Double Gold Medallist / Dean's List CGPA: 3.66 / 4

      Double Gold Medallist & featured in Dean's list for exceptional performance in EMBA program. Specialized Field: Corporate Turnaround, Business Growth, Technology Entrepreneurship, Project Finance, Sales Management.Global Strategy Immersion Project: Aldi in Canada - Market Entry StrategyDissertation Project: Sustainability in Datacenters - Strategy for reporting of energy emissions.

  • Experience

    • Softcell Technologies

      Aug 2006 - Jan 2007
      Network Support Executive

      • First Level Support for various clients.• Managing Services of DNS Hosting, Microsoft First Level Server Management and IIS for various clients.• Managing Lotus Notes Domino Managed Services for Business as usual requests of various clients.• Managing Anti-spam Devices of Softcell for issues and business as usual requests of various clients.• Generating Performance Reports as per the client requirements.• Performing daily Veritas Netbackup for servers of clients.• Worked in VSNL Datacentre (Mumbai) as a part of work for Softcell Technologies for Managed Services for clients. Show less

    • Tulip Telecom

      Jun 2007 - Sept 2007
      Network Operation Centre (NOC) Engineer

      • Monitor and troubleshoot service provider related network issues for various clients.• Providing First and Second Level Support for clients of Tulip IT Network based out of Western Region of India.• Configuring and troubleshooting network links issues for major clients of Tulip IT like ICICI Bank, HDFC Bank, FICC and Reliance Industries within the Western Region of India.• Reviewing and Implementing Network Performance Reports for various clients.• Managing and Troubleshooting Router/Switch configurations of Managed Services Clients. Show less

    • Raqmiyat

      Nov 2007 - Mar 2011
      Network Engineer - HSBC (On Contract)

      Network Operations, Network/Solution Design for various Projects and onsite Implementation for dedicated client HSBC Bank Middle East Limited.

    • HSBC

      Mar 2011 - now

      • Governance lead for budget, audit compliance, risk & vulnerability management. • Leading disaster recovery & business recovery planning (BRP) with IT & business service owners. • Operational lead for 9 countries in the Middle East, North Africa & Turkey region. • Business & IT stakeholder governance with project sponsors & product owners. • Service governance of regional & global technology vendors. • Technology lead responsible for delivery of strategic projects & programs at a regional level. Show less

      • Service Operations Lead - MENAT

        Jan 2019 - now

      • Production Support & Governance Lead - MENAT

        Jan 2016 - Dec 2018

      • Network Specialist - Telecoms - MENA

        Apr 2014 - Dec 2015

      • Network Analyst - Data, Security & Voice

        Mar 2011 - Mar 2014

  • Licenses & Certifications