Experience

• 

  Upper james toyota

  Apr 2008 - now

  Directly responsible for variable operations. An active SalesManager involved in day to day functions on the floor. Strongfocus on the customer experience and conflict resolution.Always driving store culture. Empowering, training, anddeveloping Sales Managers and Sales Representatives. Led a larger sales team which had been combined to sellboth new & pre-owned vehicles. Focused heavily on thecustomer service experience, training, development and storeculture. Responsible for all facets of new vehicle operations. Hyper focused on turning the inventory and moving aged units. Responsible for acquisition and wholesaling of preowned vehicles. Directly responsible for training and development of sales representatives. Maintained high level of Customer Satisfaction. In addition to selling vehicles my duties were to assist with theadministrative side of the pre-owned operation. Dutiesincluded but not limited to managing online listings to ensureOMVIC compliant, pricing changes, POP marketing material,handling internet sales leads, stocking in vehicles, andarranging reconditioning. Provided excellent customer service to clients looking topurchase new or pre-owned vehicles. Served the clients bymeeting their needs. Established a solid portfolio of clientswhich continue to generate business for the dealership up topresent day.

  • General Manager

    Jan 2023 - now

  • General Sales Manager

    Mar 2021 - Jan 2023

  • New Vehicle Sales Manager

    Jul 2020 - Mar 2021

  • Pre Owned Sales Manager

    Jun 2012 - Jul 2020

  • Assistant Sales Manager/Sales Representative

    Jan 2011 - Jun 2012

  • Sales Representative

    Apr 2008 - Jan 2011
• 

  Ontario toyota dealers advertising association

  Jan 2025 - now

  Director

  As a Director on the Ontario Toyota Dealers Adverstising Association (OTDAA) board, I proudly represent the Hamilton-Niagara region. In this capacity, I work collaboratively with fellow board members to serve and support Toyota dealers across the province.