Experience

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  Mobilink gsm (pmcl)

  Nov 2006 - Nov 2016

  Training Projects- Thumbs Up Karo- Understanding Technology WRT Customer Experience- NPS CFL (Close Feedback Loop)- SDS (Retailer Improvement Plan)- Channel Improvement (Franchise & MSP Quarterly Improvement Plans)Responsibilities• Devise mechanisms to Identify performance gaps and make recommendations for improvement though either process improvement or training & development of resources.• Design, Develop and Deliver Trainings for Commercial Division all touch points including Sale & Distribution, Retail Channel, Area Sale Managers, Zonal Customer Care Managers, Contact Center, Outsourced Partners (OPS), Social Media Team, Customer Relationship Management Team (CRM) and Franchise channel.• Partner with Corporate Affairs and Compliance Team to make recommendations for improvement to existing learning solutions, academics and training material to ensure they move in line with the outside market as well as internal regulatory affairs.• Conduct New Induction orientations and training through classroom and e-learning of commercial division.• Make annual, quarterly and monthly training plans and release flexible annual training calendar• Manage the business area training budget, assess the return on investment (ROI) and conduct post-training impact.• Train front line supervisors / managers, instructors and team leaders in techniques and skills for training and dealing with employees.• Design, Implement and Evaluate NPS (Net Promoter System) and suggest improvements to ensure improvement in Customer Experience and gain promoters for organization Show less

  • Specialist Training & Development

    Jun 2014 - Nov 2016

  • Team Leader

    Nov 2006 - Jun 2014
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  Carrefour

  Dec 2016 - Dec 2017

  Training manager

  • Implementation of international training projects in various sections of stores at all locations• LMS content improvement & e-learning management• E-Learning Videos creation and content review for functional and non-functional training needs• Devise mechanism to plan and implement Management Trainee Program (MTP)• Make annual, quarterly and monthly training plans and release flexible annual training calendar• Reporting & monthly, quarterly and yearly training analysis• Manage the business area training budget, assess the return on investment (ROI) and conduct post-training impact.• Conduct TNAs through different tools to identify performance gaps and devise capacity building & skill improvement plans• Conduct in-house training sessions as master trainer on soft-skills including presentations skills, time management, Feedback, leadership and Training of Trainers (ToTs)• Devise mechanisms to Identify performance gaps and make recommendations for improvement though either process improvement or training & development of resources.• Talent acquisition, shortlisting, training, retention and development plans in accordance with organizational needs.• Conduct and consolidate employee engagement surveys Show less

• 

  Rafum group

  Dec 2017 - Jan 2019

  Manager training & development

  • Responsible of training & development of Retail staff and Head Offices of all brands under umbrella of Rafum Group as head of Training & Development directly reporting to CEO• Plan, host and execute Annual Sales Conference for all brands of Rafum Group.• Identify training needs (TNA) of human resource at store levels of more than 120 outlets hence identifying performance gaps and devise capacity building & skill improvement long term plans• Design, Develop and Deliver workshops based on TNA to lift performance of sales channels • Make annual, quarterly and monthly training plans and release flexible annual training calendar• Manage training budgets, assess the return on investment (ROI) and conduct post-training impact.• Manage external trainings, shortlisting of training vendors to train internal staff through in-house and external open training sessions Show less

• 

  Zameen.com

  Jan 2019 - Sept 2022

  • Devise Strategies & mechanism to facilitate T&D functions with international peers & stakeholders • Mentor startups on evolution and strategies to ensure T&D function is created to facilitate business with traceable ROIs and relevant performance and behavioral outcomes.• Quality Control Strategies to ensure the effectiveness & implementation in alignment with organizational objective and Goals • Periodic review of training content and programs in alignment with best practices globally along with blended and e-learning strategies • Mentoring and Succession Planning within the Teams • Conducting Quarterly, Mid-Year & Annual performance evaluation in alignment with Team KPIs • Ensure exhibition of organization values & integrity Show less • Ensures consistency of training information and delivery across all locations with accurate and up to date information and materials• Responsible for all functional & Non-functional training for the entire employee base through TNAs and spot checks in alignment with organizational goals and objective• Team Management Organizing, Retention & Effective communication within the team content strategy • Developing and delivering training sessions for SBDM and upper tier • Conducting assessments & Exit Interviews strategy development • Team Evaluation in alignment with the KPIs • Responsible for Team members IDPs and performance evaluation (Performance based appraisals)• Succession Management within teams• Liaison with all stake holders & Optimizing training processes for efficiency nationwide • Ensure exhibition of organization values & integrity Show less

  • Head of Training & Development

    Oct 2020 - Sept 2022

  • Senior Manager Training & Development

    Jan 2019 - Sept 2020
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  Banking & finance

  Sept 2022 - now

  Head of instructional design & delivery | learning & development

  • Achieved targets for regulatory training workshops in a very short time by applying new blended learning concepts through online self-paced engaging modules.• Re-launched induction training through the batch program with more engaging, absorbable and revised training content with improved ROIs.• Gamification of recruitment center for batch hiring.• Lead the Instructional Design and e-Courses and Digital Engagement Team. Oversee the Instructional Design and Delivery of trainings based on the latest Instructional design and e-learning frameworks and methodologies.• Lead projects to timely completion for training modules development and deployment in alignment with training calendar.• Oversee and ensure conversion of developed courses into modular e-courses and its deployment via LMS.• In coordination with L&D key stakeholders, support in participant nomination management and training attendance.• In coordination with L&D key stakeholders, support in linkage with external e-course portals, digital libraries and completion of courses by nominated participants.• In coordination with stakeholders, ensure periodic, a concurrent systematic review of developed/deployed training courses for content/information accuracy, relevance and applicability.• Ensure strong collaboration between the instructional team, e-courses & digital engagement team and training delivery team (including managing the technical aspects in the system).• Maximize compliance of approved policies/procedures/guidelines/SBP regulations.• In coordination with L&D Assessments and Analytics team, administer tests, surveys and other data-gathering tasks and share outcomes/results with stakeholders for analysis and MIS. Show less