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Craig McDonald

Craig McDonald

IT Service Desk Analyst

Followers of Craig McDonald315 followers
location of Craig McDonaldGreater Northampton Area, United Kingdom

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  • Timeline

  • About me

    Service Delivery Manager at comparethemarket.com

  • Education

    • Lodge Park Academy

      1998 - 2005

  • Experience

    • RCI | Vacation Exchange

      Mar 2009 - Jan 2013
      IT Service Desk Analyst

    • Wyndham Worldwide

      Jan 2013 - Dec 2018
      SSIO Service Delivery Co-Ordinator

      Major incident, problem and change management.

    • Awaze

      Jan 2019 - Oct 2019
      Service Delivery Coordinator

    • Comparethemarket.com

      Nov 2019 - now

      • Service Delivery Manager

        Jul 2020 - now

      • Senior Service Delivery Analyst

        Nov 2019 - Jul 2020

  • Licenses & Certifications

    • ITIL 4

      AXELOS Global Best Practice
      Feb 2020

    • ITIL V3 Foundation

      AXELOS Global Best Practice

    • Certified Agile Service Manager

      DevOps Institute
      Mar 2021