Experience

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  B & b meats & deli

  Oct 1976 - Dec 1980

  Merchandiser, cashier, accounts payable

  Fulfilled multiple roles as merchandiser, cashier, accounts payable for family-owned meat and delicatessen store.

• 

  Dairy queen

  Oct 1976 - Sept 1977

  Cashier / ice cream cones & treats

  Front-line sales and customer service experience of all favored Dairy Queen ice-cream treats - mastering famous trademark Dairy Queen cone curl across all soft-serve offerings. Handled cash and credit card transactions and balanced end-of-day cash drawer. Upheld team-oriented success culture with common goal of maintaining clean and pleasant premises both behind and front of counter.

• 

  Fister & associates

  Nov 1976 - Nov 1979

  Accounting

  Monthly reconciliation of business client's bank statements to income and expenditures including payroll deductions and yearly W-2 and contractor 1099 statements; journalized entries to balance sheet and income statement.

• 

  First interstate bank

  Dec 1977 - Dec 1987

  Proof operator

  Check encoding and balancing of Bank Teller's daily debit/credit customer counter/demand transactions.

• 

  H&r block

  Jan 1988 - May 1989

  Tax preparer

  Empowered to work independently in grocery store - satellite office setting preparing Federal and State personal tax returns to predominantly Spanish-speaking clientele.

• 

  Jim click ford

  Jan 1988 - Sept 1988

  Sales associate-new trucks

  New truck product lines demonstration, negotiation of terms and price, closing the sale, interface with finance and service delivery personnel to elevate the Jim Click Ford consumer experience. Personally presented and bid each customer farewell upon exiting the truck lot in their new acquisition.

• 

  Agm container controls

  Dec 1988 - Dec 1989

  Estimator, accounts payable

  Materials, labor, overhead cost, profit analysis for cost of goods and product pricing. Accounts payable role including human resources payroll/tax deductions.

• 

  Uswest communications, business resources, inc (subsidiary of uswest)

  Dec 1989 - Apr 1995

  Administrative technician

  Clerical liaison to Engineering Department / Network Planning / Service Delivery to maintain facility inventory records and databases.

• 

  Southwest sculpture

  Apr 1993 - Apr 1995

  Entrepreneur

  Single-proprietorship business owner; merchandising and sales of artist's original paintings, hand-crafted furniture and decorative pieces.

• 

  Qwest communications international, inc.

  Apr 1995 - Dec 1999

  Home office sales consultant

  Sales and consulting to home-based businesses ordering telecom (phones lines/ features / phone equipment) and business directory listings.

• 

  Centurylink

  Dec 1999 - Dec 2018

  Account consultant - ges

  Government & Education Solutions - K-12 (E-Rate), Arizona Cities and Counties - as member of account team, tasked with retention of total billed revenue and contributory sales (tag line: "Everyone Sells") towards success of account team's sales professional's quota. Positioned as single-point-of-contact for customer stakeholder to easily engage my expertise in support of their analog or digital telecom requirements.

• 

  Homesmart realty

  Oct 2014 - now

  Realtor
• 

  Centurylink business

  Dec 2018 - Aug 2019

  Client support manager/e-rate bid specialist

  FCC Federal Funding Program - E-Rate Bid Specialist for Schools & Libraries, Government & Education Solutions (GES) / Inside Sales - State, Local Government and Education (SLED). Responded to School or Library's request for proposal (RFP); quoted/contracted Inter- or Intra-State tariff Category 1 (analog/digital telecom services) and Category 2 (phone equipment) within E-Rate Compliance Guidelines.

• 

  Lumen technologies

  Aug 2019 - May 2021

  State, Local Government and Education (SLED) direct customer contact, advocate on behalf of customer managing requested moves/adds/changes/disconnects (MACD). Interfaced directly with Account Manager and Sales Engineer to fulfill contracted service requests, generated contract amendments, analyzed network topology and technical specifications for clean order submission, provisioning and service delivery. Inside Sales - State, Local Government and Education (SLED - Lifecycle Base Management: manage customer's services from order request, contract to first bill review and audit. Partnered with Account Manager and Sales Engineer to propose technology refresh and upgrades across nation-wide account base.

  • Retention Account Manager - SLED

    Feb 2021 - May 2021

  • Client Support Manager, SLED

    Aug 2019 - Feb 2021
• 

  Sam's club

  Jul 2021 - Jun 2022

  Merchandising assistant

  Merchandising in Apparel, Health and Beauty Aids

• 

  Dish network

  Sept 2021 - now

  Direct sales associate account executive