Geovanny Tabango

Experience

• 

  Gray's Inn

  Oct 2016 - Aug 2019

  Supervisor

  Oversee event setup and breakdown.Manage and coordinate staff.Ensure all equipment and supplies are available and properly maintained.Ensure adherence to food safety and sanitation regulations.Maintain inventory and ordering supplies as needed.Develop and maintain positive relationships with clients.Continuously evaluate and improve catering services.

• 

  London Borough of Hackney

  Feb 2018 - Apr 2018

  Information Technology Help Desk

  Provide first-level support to end-users for hardware, software and network related issues.Troubleshoot and resolve technical problems via phone, email or remote access.Document and track all incidents and requests in the help desk system.Install, configure, and maintain hardware and software for end-users.Perform hardware and software upgrades as needed.Create and maintain user accounts, passwords, and access privileges.Ensure the security of confidential information and ensure that all incidents are handled in accordance with established security policies and procedures.Maintain inventory and software licenses.Collaborate with other IT departments to resolve issues that require additional technical expertise.Provide training and support for end-users on new software and hardware.Participate in the continuous improvement of the IT service desk processes. Show less

• 

  Amazon

  May 2020 - now

  Assisted in the development of tracking process to manage missing parcels, measured by KPI that controls the negative impacts on the business and the customer by flagging routes and collecting data for stakeholders.Analyzed data provided by different teams to summarize reports to stakeholders.Communicate with the Shift Manager the analysis and understanding of the work done and report the reasons behind success and failure in meeting departmental and Delivery Station goals at the end of the shift.Pointed ambassador, training new hires over a period of 4 weeks to maximize their performances and ensure safety procedures are followed.Coached current associates to enhance their skills throughout 1-to-1 training to perform as Operational Assistant, Ambassador, Quality Control, and Problem Solve.Assessed new and current associates handling procedures through working well hub.Support the development of a strong culture of health and safety practices and initiatives through all the new and current associates.Monitor Dispatch Process as Operation Assistant ensuring the correct departure of the routes. Show less

  • FC Associate - MAN3

    Nov 2023 - now

  • Associate - DIG1

    Jul 2022 - Nov 2023

  • Associate - DXM2

    May 2020 - Jul 2022