Nina Pirin

Experience

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  Rovinj Heritage Museum

  Jun 2011 - Sept 2017

  Museum Assistant

  • Greeting visitors, giving directions and explaining exhibits to visitors• Helping curators to set up, move and change exhibits and collections• Assisting with packing and unpacking items that arrive from or are being sent to other museums• Taking admission money, issuing tickets• Selling catalogues, books, postcards and other souvenirs in the museum shop• Patrolling the museum, guarding items on display and checking visitors' bags for security purposes• General reception duties such as answering phones, maintaining records or taking bookings• Helping to keep the museum clean and tidy Show less

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  Villa Tuttorotto

  Apr 2018 - Sept 2020

  Front Desk Receptionist

  • Checking in/out guests and group arrivals• Main point of contact for guests by dealing with enquiries and complaints efficiently • Other general administrative tasks, including dealing with reservation queries, answering calls and messages, rent-a-bike service, restaurant and taxi reservations, receiving payments• Digital marketing engagement (updating social media accounts, following analytics, keeping statistics)• Making payments, estimates and invoices in “MiniRec” programme• Receiving, sorting and distributing food and beverage deliveries• Cooperating with tourist agencies and other partners• Breakfast assistance Show less

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  Backpackers INSIDE Hostel

  Nov 2018 - Apr 2019

  Volunteer/Workaway

  • Reception work• Booking tours• Social event organization

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  Guesthouse Hannari

  Nov 2019 - Apr 2020

  Volunteer/Workaway

  • Facility cleaning & maintenance• Welcoming and entertaining guests

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  Whole Wide World Hostel

  Dec 2020 - Jan 2022

  Receptionist/Bartender

  • Working with different channel managers (Cloudbeds, Remaris, Rentlio) and OTAs (Booking.com, Hostelworld, Airbnb, Expedia)• Keeping stock inventory, ordering necessary supplies for front desk, breakfast and bar• Leading, training and coordinating new team members• Hostel event organization and assistance• Social media update and hostel event promotion• Contacting local tourist agencies and establishing potential partnership

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  Angelo d'Oro Heritage Hotel & Apartments

  Mar 2022 - Apr 2023

  Night Duty Receptionist

  • Late check-in/Early check-out• Maintaining hotel security and dealing with emergencies in a timely and effective matter• Keeping day-to-day control over cash register• Ensuring accuracy of hotel's Property Management System (PMS) with Channel Manager• Printing next-day reports and stats from PMS • Processing and invoicing virtual cards payments• Breakfast set-up, preparing lunch boxes for early check-out• Ensuring reception area is tidy and presentable for morning shift, with all necessary stationery and material Show less

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  Four Seasons Hotels and Resorts

  Aug 2023 - Oct 2024

  Guest Relations Officer

  • Utilizing a variety of computer systems to check guests in and out, run daily reports and select/block rooms for arriving guests• Maintaining a balanced bank assigned by the hotel, exchanging foreign currency and producing paid outs for vendors and guests while reconciling all transactions at the close of each shift• Handling all guest interactions and complaints; extending special attention and recognition to repeat guests and VIPs upon their arrival; prioritizing guest satisfaction through personalized recognition and attentive service from arrival to departure• Assisting with concierge requests such as recommending and reserving local restaurant, activities and tours; booking limousine services, arranging spa/babysitting services• Accepting reservations, changes, and cancellations in the absence of Reservations Department Staff• Answering and directing guest calls in the absence of a Communications Operator Show less

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  Kimpton Shinjuku Tokyo

  Nov 2024 - now

  Concierge/Guest Experience

  • Key point of contact and efficiently responding to guest enquiries• Provide information, advice and booking services for a wide variety of enquiries• Deliver and safely storage guest luggage• Ensure orderliness and safety guidelines around the lobby and front door areas• Attending special events catered to guests such as Social Hour• Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue in particular then actively seeking solution to resolve the problem• Provide support to Management as required, in cases of emergency Show less