Experience

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  Renault trucks uk

  Oct 1997 - Dec 2000

  Analyst programmer / database administrator
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  Volvo it

  Jan 2001 - Dec 2008

  Technical analyst
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  Renault trucks uk

  Jan 2009 - Jun 2012

  Senior technical analyst

  Reporting to the IT Manager, responsible for infrastructure and the technical resource for all projects • Management of infrastructure of 3 separate companies • Management of 18 Windows 2003/2008 servers (350 users base) • Implementation of all projects - Site and Security upgrades - Relocation of Head Office - Management of WAN rollout for UK and Ireland Dealers (70+) - Relocation of key server infrastructure to head office

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  Renault trucks uk ltd

  Sept 2012 - Aug 2014

  It manager

  Management of the IT infrastructure, end-user-services and technical projects of the Business Area (UK, Ireland, Cyprus & Malta) for Renault Trucks, Renault Trucks Commercials & BRS. • Responsible for IT systems at Head Office • Direct responsibilty for the business systems in 19 depots (400 users) • Advisory role for 61 Franchised Dealer Points • Management of 3 direct reports + 3rd party suppliers + Internal Suppliers • Budget responsibility of circa £1M per year • Direct reporting to the Business Systems Manager & CIO. • Continual improvement of IT Processes • Management of supplier service quality Show less

• 

  Volvo group uk ltd

  Aug 2014 - Jun 2015

  It consultant

  Providing post-relocation support to enhance management and support team handover.Project management, working with 3rd party suppliers to decommission hardware and relocate systems, resulting in a simplified infrastructure, whilst providing significant year on year savings.

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  Whitbread

  Jul 2015 - Jul 2019

  Lead role, ensuring key departmental responsibilities are met during “business as usual” and service transition activities. Using knowledge of business and technology to provide guidance and support to the team, whilst improving departmental processes. Working with business and technical stakeholders to ensure projects are delivered efficiently. Undertaking small changes/projects with vendors to deliver business benefits in a rapid and cost effective manner. Delivering upgrades and a fit for purpose disaster recovery solution. Show less

  • IS Service Delivery Manager - Costa

    Feb 2017 - Jul 2019

  • Senior Solutions Analyst

    Jul 2015 - Feb 2017
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  Costa coffee

  Jul 2019 - now

  • Global Senior Service Delivery Manager at Costa Coffee

    Dec 2022 - now

  • IT Service Operations Manager

    Jul 2019 - Dec 2022