Experience

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  Barista coffee house

  Apr 2011 - Jan 2015

  Team supervisor

  Managed a team of 10-15 employees in day to day operations.Stock taking and money management on tills. Key holder for premises and checking on premises before closure. Input on staff rotas and ensuring staff cover is in place, when required. Organising staff and social events throughout the year.

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  Concentrix

  Jan 2015 - Mar 2019

  Sales team leader

  Managed a team of up to 25 employees within B2C and B2B sales in telecommunications.Tracking KPIs on an employee and team level and presenting on a weekly and monthly basis to internal management and clients.Coaching and training of team members on a weekly or monthly basis. Complying with audit requests and supplying relevant materials.General HR management of team - RTW, investigations & disciplinaries, performance improvement plans. Additional duties within recruitment - interviews conducted with external candidates and feedback provided.Mental Health First Aid training and Suicide Awareness completed. Show less

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  Citi

  Apr 2019 - Mar 2023

  Fx operations analyst

  Managing and processing FX transactions for 100+ clients per day. Daily/weekly/monthly reporting KPIs.Client service & liaising with relationship management team directly.Training of junior staff members.Completing team rota, when required to do so.End of day checks in line with requirements from the organisation. Note taking at various meeting, including BAU team meetings and monthly project meetings.

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  Funds-axis limited

  Mar 2023 - now

  Relationship manager

  Managing a portfolio of 70+ clients.Liaising regularly with internal stakeholders and holding meetings for client updates.Tracking and reporting SLA statistics to external clients and internal stakeholders.Regular client check ins and in-person client visits across the UK.Escalation of aged issues or urgent issues across the business and seeing through to completion. First contact for any new sales or upselling enquiries. Providing demos of platforms within HighWire system.First contact point for all client queries.Assisting with invoicing queries from internal Finance team and clients.Soft Skills training across the company with various teams and 121 sessions with employees, when required.Member of the Social Committee and Charity Committee - organising social events and charity events when required.Circle Leader for Funds-Axis Lean In. Show less