Experience

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  Contact

  Jun 2013 - Jun 2014

  Assistente telemarketing

  In this role, I played a part in addressing customer inquiries and providing solutions across Vodafone, MEO, and EDP energy campaigns. By focusing on achieving performance goals and maintaining proper customer follow-up, I contributed to the overall satisfaction and positive interactions between customers and the company.• Addressed customer inquiries regarding Vodafone, MEO, and EDP energy campaigns.• Offered effective solutions to resolve customer concerns promptly.• Engaged in training and development programs to improve skills and knowledge. Show less

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  Decathlon portugal

  May 2015 - Jun 2022

  As the Digital Transformation Project Manager at Decathlon, I led the implementation of the "phygital" concept, transforming physical stores into a dynamic digital sales platform. This approach's main scope was to foster a seamless omnichannel experience, connecting our team with customers and boosting e-commerce sales. Additionally, I managed the "On-site live chat" team, ensuring optimal performance and regularly reporting on digital sales growth and live chat effectiveness. My role also involved setting clear directions, implementing strategies, and evaluating outcomes to drive departmental goals. I was also responsible for managing and following up the “On-site live chat” team performances and reports of my business unit.• Transformed physical stores into dynamic digital sales platforms, boosting online revenue share from 5% to 15% and overall store revenue from 6.5k to 7k.• Facilitated digital engagement between the team and customers, bridging the gap between physical and online sales channels.• Data analysis to track digital sales growth and evaluate the efficiency of live chat features. Show less As the Operational Manager for Decathlon, I was responsible for developing and implementing budget plans to enhance workflow and productivity within the Business Unit. My role extended to conducting operational audits, ensuring store infrastructure safety, and managing the security of both staff and customers by establishing daily tasks for employees to create a clean and safe workplace. • Developed and executed budget plans to improve workflow and productivity within the Business Unit.• Effectively managed financial resources to align with operational objectives.• Conducted operational audits to enhance efficiency, resulting in improved audit outcomes from 70% to 98%.• Identified and implemented process enhancements to streamline operations.• Implemented and monitored safety protocols to safeguard store infrastructure.• Addressed operational challenges through effective problem-solving.• Managed supply chain activities to regulate and optimize stock levels. Show less In this role at Decathlon, my main responsibility was to achieve and surpass sales targets, optimize supply performance, and capture local market share. My focus on team performance included providing targeted training to develop my team skills in a multitasking environment. Through recruitment, onboarding, performance management, and team-building initiatives, I ensured a dynamic and motivated work environment to keep achieving key business objectives.• Developed and executed sales strategies, leading to increased store revenue share from 2.5k to 3k.• Optimized supply performance to ensure product availability and meet customer demand.• Implemented initiatives to capture and expand local market share.• Conducted market analysis to identify competitive opportunities.• Prioritized team performance enhancement through targeted training in multitasking environments.• Managed recruitment to onboard skilled team members.• Implemented performance management strategies to improve individual and team performance.• Fostered a positive and collaborative work environment through team-building initiatives. Show less

  • Project Manager - Digital Transformation

    Jan 2021 - Jun 2022

  • Store Operations Manager

    Aug 2016 - Jan 2021

  • Department Manager

    May 2015 - Aug 2016
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  Domman group

  Jul 2022 - Jul 2023

  Project manager

  My main responsibility was to ensure the safe, timely, and cost-effective completion of construction projects. With an emphasis on maintaining safety protocols, supervising construction teams, and strategic resource management, my experience consisted of overseeing projects from conception to completion.My commitment to quality, safety, and efficiency was directly bound to my client's needs where I've addressed their concerns and provided regular progress reports during all construction stages.• Successfully reduced project costs by an average of 15% and shortened delivery timelines by a month.• Efficiently managed resources including personnel, materials, and equipment.• Optimized resource allocation to improve project efficiency and cost-effectiveness.• Proactively identified opportunities for process improvement and efficiency enhancement. Show less

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  Itup - we ramp you up

  Sept 2023 - Nov 2023

  Outsystems developer trainee

  I've enrolled in the ITup boot camp, a guided reskill program. This immersive and hands-on learning experience provided me with a framework filled with relevant content with a focus on mastering the fundamentals of development using the OutSystems Platform.In addition, I've been expanding my skill set by acquiring more knowledge in CSS, SQL, and HTML, to improve my ability to work with these languages as, for me, this complements my knowledge of the OutSystems Platform, enhancing my overall development capabilities.Furthermore, I've familiarized myself with agile methodologies, showcasing my commitment to becoming a more versatile and well-rounded junior developer ready to contribute effectively to different development environments.• Introduction to OutSystems: Basics of the platform, its features, and environment.• Fundamentals of OutSystems Development: Core concepts, data modeling, UI development.• Building Applications: Start with simple projects and progress to complex solutions.• OutSystems Development Framework: Architecture, patterns, best practices.• Practical Exercises: Hands-on projects to reinforce learning.• Database Proficiency: Integrating databases, and data modeling.• CSS for Web Design: Enhancing UI using CSS. Show less

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  Freelance

  Mar 2024 - Sept 2024

  Outsystems professional freelancer

  Leading as a “one-man show”, the development of a pharmacy-related mobile application using OutSystems, from initial client consultation to final delivery. In addition to development, I havetaken on various responsibilities, including initiation and project management tasks. I held meetings with the client to get a good understanding of their needs. To facilitate understanding, I created process diagrams, personas, wireframes, the project architecture, the data model, and POCs, ensuring a clear basis for the subsequent development phases.• Gathering the client's requirements, ensuring a complete understanding of the project's objectives and specifications• Lead the initiation phase of the project, including defining the scope, timeline, and deliverables.• Implement agile methodologies to simplify development processes and ensure flexibility in responding to customer feedback, while delivering value.• Manage all aspects of development, including design, coding, integrations, bootstrap, testing, and deployment.• Adapt and solve problems to overcome technical challenges and improve the application's functionality.• Employ best practices in user experience (UX) design to create an intuitive and user-friendly interface for the application. Show less

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  Siemens

  Oct 2024 - now

  Application manager

  I am responsible for overseeing the implementation, configuration, and continuous management of Siemens applications across various functions within the organization. My role focuses on optimizing Siemens software solutions to drive operational efficiency, support digital transformation initiatives, and align with the company's strategic objectives.