Experience

• 

  University of calgary

  Jan 2005 - now

  - Working closely with project managers on a number of concurrent projects- Learn, deploy, operate and support new rapidly evolving technologies- Provide support and tier 3 escalation for server operations team- Work with leadership to build annual goals and objectives for staff- Manage functional teams (server analysts, container platform operators, automation specialists)- Conduct annual performance reviews for direct reports- Lead as escalation point with the goal of root cause determination, remediation plan and resolution of issues- Work with design, architecture and project teams- Ensure built systems are aligned with IT's architectural standards- Lifecycle management of software and hardware assetsCurrent projects- Azure: - Build base infrastructure (i.e. Landing zone, Firewall, VPN Gateway) for our Azure tenant - Build application infrastructure (i.e. virtual networks, network security groups, routes etc) for each new application to be deployed in Azure - Create templates and automation to deploy app infrastructure quickly and consistently - Supporting PaaS solutions (i.e. DBaaS, Event Hub) and working with SME to migrate/transition to PaaS - Delevop tagging and policies strategy for governance, cost management/billing and security- Automation - vRealize Automation with ServiceNow integration. Automate the deployment of Windows and Linux servers, through ServiceNow, for researchers to reduce the time it takes to request a server.- Privileged Access Management - Manage built-in account passwords for Windows and Linux servers (i.e. Administrator and root) - Manage privileged active directory accounts (i.e. server admin accounts). Passwords are rotated daily to reduce security risk. - Provide password vault for all IT teams Show less - Lead technical resource on the server support team.- Support managed Windows and Linux (Red Hat Enterprise) servers.- Ensure operational excellence across more than 1000 servers (physical or VMware guests).- Primary server contact for IT emergencies (technical, security etc)- Ensure processes are defined, updated and followed to ensure consistency of servers and services.- Project:Build Containers as a Service (CaaS) service for campus (Kubernetes, Docker Swarm).Deploy CoreOS and VMware-PKS Kubernetes solutions, as well as Docker CE/EE.Use Infrastructure as Code (IaC) to automatically deploy multi-node Docker swarms. Ensure stability and redundancy to minimize downtime. Develop process and automation for patching/expansion/recovery etc of swarms and/or nodes. Utilize Ansible and Packer for node/swarm deployments. Utilize GitLab for source control and collaboration. Show less - Ensure the full migration of the University’s faculty, staff and students to a single Active Directory domain and Exchange 2010/Office 365 hybrid environment.- Work closely with IT staff as well as other University stakeholders. - Leverage specialized knowledge to maintain and troubleshoot complex technical infrastructure. - Work with the Quest, Transend, Active Directory and other products to enable the effective collection of information, and migration of end users to the new domain and email environments.- Created a recursive batching algorithm script using Exchange calendar dependencies to form migration batches, ensuring users can continue to delegate and share their calendars.- Built a powershell script that gathers relevant user data across active directory, Exchange and SCCM, providing the information required to assess and complete a user/computer migration successfully. Show less Design and implement security controls as well as review security to help new and existing services align with the University's security vision. Ensuring the confidentiality, integrity and available of University systems. Working with IT units to secure and maintain applications and servers.Software and OS vulnerability scanning and reportingSIEM - Incident response - Log correlationMcAfee ePolicy Orchestrator - Full disk encryption deployment and management - Virus scanner deployment and compliance - Creation of policies and exclusions SSL certificate management and provisioning Priviliged Password Management Show less Provide on-site and remote support for client workstations and smartphones. - Desktop deployment Windows XP and 7 Profile configuration and/or migration Network printer setup Map network shares- OS image Update applications Upload image to Dell- Active Directory Account unlocking Password resetting- ePolicy Orchestrator Ensure Virus scanner compliance Laptop encryption- Smartphone support iPhone, Blackberry, Android devices Show less

  • Infrastructure Team Lead

    Oct 2018 - now

  • Systems Technical Lead

    May 2015 - Oct 2018

  • Migration Technical Lead

    Jul 2013 - May 2015

  • Information Security Analyst

    Nov 2011 - Jul 2013

  • Systems Analyst

    Dec 2010 - Nov 2011

  • Deskside Services

    Jan 2005 - Dec 2010