Experience

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  Citicards

  Jan 2006 - Jan 2008

  Collections representative
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  At&t

  Dec 2008 - Sept 2009

  Customer assistant

  I carried out technical support for both residential and business DSL broadband internet customers.

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  Member minded

  Oct 2009 - May 2010

  Service obsessed specialist

  Developing Content Management Systems (plus other IT support) to membership-based associations.

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  Greater louisville inc.

  Oct 2009 - May 2010

  Systems administrator

  On-site systems administrator in charge of maintaining all workstations, servers, network equipment, and software for Greater Louisville, Inc - The Louisville Metro Chamber of Commerce

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  Veterinary data services, inc.

  Apr 2012 - Sept 2012

  Integration support specialist

  Provide technical guidance for all of our clients of the software solutions we offer in regards to data integration and migration.

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  Multiband

  Jan 2013 - Oct 2013

  Back-up lead/dispatch and tracking administrator

  Responsible for managing the dispatch of dozens of Multiband (Wildblue) satellite Internet field technicians, ensuring the field technicians adhered to their scheduled appointments with customers, re-routing as necessary based on issue severity, level of workforce, etc. Responsible for the management of the team of dispatchers at times when the designated Lead was unavailable.

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  Charter communications

  Oct 2013 - Feb 2014

  Rep i - internet and phone repair

  Charged with phone support of Charter Communications (now Spectrum) broadband Internet services and VoIP phone support for residential and business customers.

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  Advanced business solutions

  Feb 2014 - Sept 2024

  Responsible for the ongoing maintenance of internal documentation (Kaseya's IT Glue) as well as developing effective processes and procedures to limit internal risk in regard to the procurement of Microsoft NCE licensing and various other IT-related licenses and services as well as various other license-based services and applications that our company utilizes both internally and as resold products to clients such as Datto. Internal SME for several business applications including IT Glue, Auvik, Nilear ConnectActive, and N-Able's Passportal. Show less I provide technical support and guidance to dozens of businesses in and around the Louisville area; from small mom and pop shops to multi-state ventures. My department is responsible not only for the bulk of diagnosis, repair, and maintenance of workstations, servers, networks, and software for these clients but also for filling the role as a liaison between them and the various other technical vendors that they require to fulfill their technological needs. I am extremely well-versed in most things Windows-related; from Windows 95 to Windows 10 (both installation and OS support). From Windows Server 2003 to 2019 both on physical machines and on virtual instances utilizing VMware and Hyper-V technologies. I also pride myself in my knowledge of Apple’s Mac OS X and most of the Apple family of technological devices which, as I have found, have a rapidly growing footprint in the professional world. Show less

  • Knowledge and Licensing Manager

    Jul 2021 - Sept 2024

  • Interim Project Manager

    Aug 2023 - Apr 2024

  • Client Service Department - Tier II Engineer

    Feb 2014 - Jul 2021